B2B CUSTOMER SUPPORT ANALYST

Description

Job Summary: An opportunity for those who enjoy challenges and seek growth within a company that values innovation and customer satisfaction, with a focus on B2B. Key Highlights: 1. Data analysis to support strategic decisions 2. Development of dashboards and professional presentations 3. Support and customer service for business clients (B2B) We work tirelessly to connect people. Therefore, working at VERO is the ideal opportunity for you if you enjoy challenges. More than that, it’s an opportunity to acquire knowledge and develop within a forward-looking company. Our B2B team is growing—please see more details about this position below. **Responsibilities and Duties** * Conduct detailed analyses of relevant datasets for the department, identifying trends, patterns, and insights to support strategic decisions; * Develop visually appealing and functional dashboards presenting key performance indicators (KPIs) for the department, providing a clear and quick overview of status and progress of results. * Create professional PowerPoint presentations, clearly and persuasively communicating relevant information to diverse audiences, such as internal teams, customers, or stakeholders. * Address and resolve specific client requests, ensuring high-quality service and pursuing customer satisfaction in all interactions. * Develop instructional and support materials to facilitate understanding and use of systems, contributing to operational efficiency and productivity. * Provide technical support and assistance to other departments or teams in the context of business clients (B2B), ensuring effective problem resolution and maintenance of customer satisfaction. * Develop and implement processes and tools to optimize customer service, increasing operational efficiency and improving customer experience. * Manage and coordinate routing of tickets or requests received to responsible departments, ensuring prompt and effective responses to customers or users. **Requirements and Qualifications** * Completed High School education; * Experience in sales; * Negotiation skills; * Preferred experience in telecommunications sales; * Ability to work effectively with targets; * Basic knowledge of Excel and Word; * Driver's license category B. **Additional Information** **Working Hours: Monday to Friday, from 8:00 AM to 5:48 PM.** --------------------------------------------------------------- **We Offer:** --------------- * Results-Based Participation Program (PPR) * Medical and Dental Assistance * Meal and Food Allowance * Life Insurance * PAS (VERO Social Assistance Program) * One day off during your birthday month * Corporate University * Totalpass (Discounts at Gyms/Sports) * Daycare Assistance * Assistance for Children with Disabilities * Internet This position is open to candidates with disabilities (PCDs). At VERO, we value Diversity because we believe it is essential to share ideas and different perspectives to provide the representation our customers need! VERO values Privacy and Personal Data Protection. The personal data of the candidate will be processed in accordance with our Privacy Policy available on our website https://verointernet.com.br/politica\-de\-privacidade/, in the dedicated section “WHEN YOU APPLY FOR ONE OF OUR JOB OPENINGS”. We are **VERO**, Born from the combination of service quality and agile customer service to simplify the world for every customer. Today, VERO ranks among the largest broadband providers in the country, with over 1 million subscribers. Our purpose is to lead the (r)evolution of customer experience—beyond connectivity. It is not just about doing more, but about doing better. Our services serve as bridges enabling people to access knowledge, entertainment, and interactions with quality and speed. We know each person has their own world—and we pay attention to what that world needs. **VERO—As big as your world!**