B2B SERVICE ATTENDANT

Description

Job Summary: Opportunity to work in B2B customer service, providing remote support, analyzing and resolving connectivity issues, and escalating tickets. Key Highlights: 1. Friendly and excellent telephone customer service 2. Remote support for users, resolving connectivity issues 3. Professional development in a forward-looking company We tirelessly strive to connect people. Therefore, working at VERO is the ideal opportunity for those who enjoy challenges. More than that, it is an opportunity to acquire knowledge and grow within a company focused on the future. Our B2B Customer Service team is expanding! See more details about this position below. **Responsibilities and Duties** * Provide friendly and excellent telephone customer service, deliver remote support to users, analyze and resolve potential connectivity issues, and guide customers on proper usage and other questions; * Accurately and completely log support tickets; * Analyze and escalate tickets to the Operations Department for specific cases requiring on-site resolution; * Forward customer inquiries and requests to the respective departments. * **Requirements and Qualifications** * Completed high school education; * Availability to work flexible hours (including possible night shifts); * Familiarity with operating systems. **Additional Information** #### **Working Hours: Monday to Saturday, from 12:40 PM to 7:00 PM.** #### **We Offer:** * Commission * Profit-Sharing Program (PPR) * Medical and Dental Assistance * Meal and Food Allowance * Life Insurance * PAS (VERO Social Assistance Program) * One paid day off during your birthday month * Corporate University * Totalpass (Discounts at Gyms/Sports Facilities) * Daycare Assistance * Assistance for Children with Disabilities * Internet This position is open to candidates with disabilities (PCDs). At VERO, we value Diversity because we believe sharing ideas and different perspectives is essential to representing our customers effectively! VERO values Privacy and Personal Data Protection. The personal data of applicants will be processed in accordance with our Privacy Policy available on our website https://verointernet.com.br/politica\-de\-privacidade/, under the dedicated section “WHEN YOU APPLY FOR ONE OF OUR JOB OPENINGS”. We are **VERO**, Born from the combination of service quality and agile customer support to simplify the world for each customer. Today, VERO ranks among the largest broadband providers in Brazil, serving over one million subscribers. Our purpose is to lead the (r)evolution of the customer experience—beyond connectivity alone. It’s not just about doing more, but about doing better. Our services bridge people to knowledge, entertainment, and high-quality, high-speed interactions. We know every person has their own world—and we pay attention to what that world needs. **VERO—As Big As Your World!**