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Job Summary: Opportunity to work in B2B post-sales, performing administrative and operational tasks, ensuring accurate registrations and supporting Sales and Technical departments. Key Highlights: 1. Working in a growing B2B team 2. Focus on premium customer service and cancellation prevention 3. A company that values diversity and inclusion We tirelessly strive to connect people. Therefore, working at VERO is the ideal opportunity for those who enjoy challenges. More than that, it is an opportunity to acquire knowledge and grow within a forward-looking company. Our B2B team is expanding—see more details about this position below. Perform administrative and operational activities for B2B post-sales, ensuring accurate registrations, tracking activations/requests, handling support tickets, and supporting Sales and Technical departments. Contribute to meeting deadlines (SLA), data quality, customer satisfaction (NPS), and retention, while supporting Post-Sales Coordination and Prime B2B in delivering premium service and preventing cancellations. **Responsibilities and Duties** * Process administrative post-sales requests (registrations, orders, activations, and contractual changes), ensuring accuracy and compliance. * Register, triage, and track support tickets in CRM/Service Desk, monitoring SLA for ticket opening and resolution, and escalating to responsible departments when necessary. * Validate documentation and registration data of B2B customers, eliminating rework and preventing billing inconsistencies. * Monitor activation and delivery workflows with Technical/Operations departments, anticipating deviations and providing reliable status updates to supervision. * Generate and update operational reports (backlog, productivity, SLA, registration quality), flagging churn risks and improvement opportunities. * Support the Sales team and Post-Sales and Prime B2B Supervisors in premium service requests, contributing to NPS and customer experience. **Requirements and Qualifications** * Organization and time management – Intermediate. * Attention to detail and data quality – Basic. * B2B customer service and clear communication – Level 2 (Intermediate). * Excel – Basic **Additional Information** ### **Working Hours: Monday to Friday, 8:00 AM to 5:48 PM** ### **We Offer:** * Meal Allowance / Food Voucher * Transportation Voucher * Health Insurance * Dental Insurance * Life Insurance * PPR (Results-Based Participation Program) * Growth Opportunities * Daycare Assistance * Assistance for Children with Disabilities * Birthday Day Off (One paid day off during your birth month) * TotalPass (Discounts at Gyms/Sports Facilities) * Corporate University * PAS (VERO Social Support Program) This position is open to candidates with disabilities (PCDs). At VERO, we value Diversity because we believe it is essential to share ideas and diverse perspectives to deliver the representation our customers need! VERO values Privacy and Personal Data Protection. The personal data of the candidate will be processed in accordance with our Privacy Policy available on our website https://verointernet.com.br/politica\-de\-privacidade/, under the dedicated section “WHEN YOU APPLY FOR ONE OF OUR JOB OPENINGS”. We are **VERO**, Born from the combination of service quality and agile customer support to simplify the world for each customer. Today, VERO is among the largest broadband providers in Brazil, serving over one million subscribers. Our purpose is to lead the (r)evolution in customer experience—beyond connectivity. It’s not just about doing more, but doing better. Our services bridge people to knowledge, entertainment, and high-quality, high-speed interactions. We know every person has their own world—and we pay attention to what that world needs. **VERO—As Big As Your World!**
