B2C CUSTOMER SERVICE TECHNICIAN

Description

Job Summary: Professional to perform FTTH and FTTA network installation and repair, ensuring high-speed connectivity for residential customers and carrying out various service maintenance tasks. Key Highlights: 1. Join a team passionate about technology and transformation 2. Make a difference by promoting digital inclusion in Brazil 3. Grow in a collaborative and responsible environment We are Alloha Fibra, the largest independent optical fiber group in Brazil. A connected and united team, passionate about technology and transformation, bringing high-speed internet to every corner of the country. We believe in the power of digital inclusion and a better future. That’s why we seek talents like you—people who dream big and want to make a difference! **Responsibilities and Duties** To build this team with us, the candidate will face the following challenges: * Performing installation and repair services for FTTH and FTTA network technologies for residential customers; * Repairing/correcting service failures, such as slow speed, WiFi issues, no connection, intermittent connectivity, etc.; * Removing cables from canceled customers to free up capacity for new customers; * Verifying service feasibility when the commercial team has doubts regarding network availability in a given area; * Relocating equipment within the same residence (room-to-room relocation); * Relocating equipment to a new address upon customer request; * Performing upgrades—replacing or adding equipment when the customer changes their plan; * Participating in training sessions and meetings when invited; * Performing other duties consistent with the role. **Requirements and Qualifications** Professional Profile We Seek: * Completed high school education; * Valid Category B driver’s license (permanent); * NR 10 (electrical safety) and NR 35 (work at heights) certifications preferred; * Intermediate Microsoft Office proficiency; * Availability for flexible hours / travel; * Prior experience in telecommunications companies preferred. **Additional Information** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão – PCD dependent support * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (available to those enrolled in Amil health plan) * E-learning platform on the intranet * Tour House: 5% to 12% discount on airfare purchases, hotel reservations, and car rentals. * Movida: 10% discount applied to daily rental rate * Samsung Partnership Portal With the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion in Brazil**, Alloha Fibra is today the largest independent optical fiber group in the country. This is possible thanks to our team of 5,000 professionals who pursue **quality and excellence** in everything they do—always focused on delivering the best products, services, and customer support. **We value diversity**, represented by our employees and customers across all regional and social dimensions—since we operate in 864 cities across 22 Brazilian states, with an optical fiber network exceeding 140,000 kilometers and 1.6 million subscribers. Here, you’ll find one unified team operating **interconnected**, committed to **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our environment into a collaborative and responsible space for people and business sustainability. For more information, visit https://alloha.com/