Field Services Operator

Description

Job Summary: We are seeking a Field Services Operator to perform installations, repairs, and other field services in accordance with defined operational procedures. Key Highlights: 1. Attentive professional who delights customers and demonstrates ownership mindset. 2. Ensure the preservation and proper use of company-provided resources. 3. Generate referrals for additional or new sales. We are looking for a **Field Services Operator** to execute field "Service Orders" (SOs), including installation, repair, address changes, and other services, in compliance with the company's defined operational procedures. If you are an attentive professional who delights customers and demonstrates ownership mindset, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective personal protective equipment (PPE) as required; * Operate company vehicles when necessary; * Perform other duties related to the position, as needed by the department and per leadership direction; * Maintain company vehicles in compliance with Fleet Management-defined processes, ensuring proper operation; * Implement workplace safety procedures, such as Preliminary Risk Analysis (PRA) and PPE usage, per current legislation; * Execute field Service Orders (SOs), including installation, repair, address changes, and other services, in accordance with the company's defined operational procedures; generate referrals for additional or new sales; * Safeguard and assume responsibility for the preservation, maintenance, proper use, and custody of company-provided resources, and inspect the work environment after service completion to ensure organization, cleanliness, and proper disposal of used materials. **Requirements and Qualifications** * Completed high school education; * Basic computer skills; * Familiarity with networks and computer maintenance; * Knowledge of local geography; * Driver's License Class "B" and Defensive Driving certification. **Preferred Qualifications:** * 6 months of experience in telecommunications; * Availability for travel; * Knowledge of access transmission technologies and media — twisted-pair cables and optical fiber; * Router and signal repeater configuration; * Structured cabling; * Customer service techniques. **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that supports personal and professional development; * Flat and hierarchical organizational structure — you are the protagonist of your career!; * Meal allowance (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deductible Loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality internet at affordable prices to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity from rural areas to state capitals**, actively contributing to Brazil’s digital transformation.