Operations Analyst

Description

Job Summary: SOLFI is seeking an Operations Assistant to provide technical support, monitor projects, and manage customer relationships, ensuring quality and technical compliance. Key Highlights: 1. Technical support and solar energy project monitoring 2. CRM management and technical validation of projects 3. Guidance on quality and customer satisfaction SOLFI, a fintech leader in solar energy financing and financial solutions for integrators, is experiencing strong growth and seeks an Operations Assistant to provide technical support, monitor projects, and manage customer relationships—ensuring quality, performance, and technical compliance of projects executed by our partners. Main Responsibilities Technical Validation Verify and validate project records submitted by partners; Check system monitoring information; Validate technical parameters of equipment; Support technical analyses and issue resolution related to projects. CRM Management Enter new projects into the CRM; Record interactions, progress updates, and actions taken; Perform remote technical interventions when necessary. Customer Satisfaction Conduct positive project confirmations at 15, 30, 60, and 90 days; Monitor: Equipment delivery; Adherence to deadlines; Project execution; System monitoring; Performance of deployed projects. Requirements Bachelor's degree in Engineering or Administration (in progress or completed); Intermediate-level Excel proficiency; Prior experience with CRM systems; Experience in solar energy will be considered a plus. Desired Soft Skills Organization and attention to detail; Strong verbal and written communication skills; Analytical mindset and problem-solving ability; Proactivity and sense of responsibility; Ability to handle multiple tasks simultaneously; Effective time management and deadline adherence; Collaborative spirit and strong interpersonal skills; Orientation toward quality and customer satisfaction. Employment Type: Full-time, CLT permanent contract Compensation: R$1.689,19 – R$5.161,32 per month Benefits: * Meal allowance Work Location: On-site