Job Summary: Mercado Libre is seeking professionals with disabilities to work on analyzing, interpreting, and correlating information for collections, offering high-quality negotiations and customer service. Key Highlights: 1. Analyze and interpret information for collections and customer service. 2. Negotiate with customers and achieve productivity and credit recovery targets. 3. An entrepreneurial environment with opportunities for development and growth. **Before applying, please pay attention:** * This registration is exclusively for professionals with disabilities, representing an important affirmative action initiative aimed at promoting an inclusive culture that seeks equity and values diverse perspectives. * If you are not a person with a disability but are interested in applying for our other positions, please visit: https://jobs.mercadolibre.com/?locale\=pt\_BR At Mercado Libre, we are democratizing commerce, money, and payments across Latin America. Our Fintech business offers a comprehensive value proposition designed to democratize financial services and meet the needs of over 60 million users. We provide an online platform enabling merchants to receive payments for electronic sales both within and outside Mercado Libre, as well as a QR code system and Point-of-Sale (POS) devices for in-person sales. For millions of merchants, entrepreneurs, and professionals, we enable secure transaction processing through more than 50 payment methods across Latin America. Additionally, we offer free access to a digital account allowing users to make payments, send and receive money, generate income, and use cards for purchases or cash withdrawals. Through Mercado Crédito, we extend credit to meet the needs of our service recipients and boost the businesses of those selling via our platform. **We have a challenge for people who:** * Exude entrepreneurial energy: driven by curiosity, never give up, and focus on surpassing their own limits. * Give their all because they love working with commitment and dedication. * Embrace change as opportunity and learn from their mistakes. * Prioritize excellence and execution in everything they do. * Foster a positive, joyful, and fun work environment. * Know how to build alongside others and enjoy teamwork. Imagine yourself leading challenging, dynamic, and innovative projects, and being responsible for: * Analyzing, interpreting, and correlating information generated by our collection tools, and clearly and objectively conveying it to customers via telephone. * Offering the best negotiation terms for each type of customer based on their delinquency level. * Delivering high-quality phone-based customer service—probing customers’ situations and proposing solutions while clearly and assertively overcoming objections. * Meeting daily targets for productivity, credit recovery, and customer service quality, guided by monitoring checklists. * Interacting with supervisors to suggest improvements to analysis-related processes and workflows within your scope of responsibilities. **Requirements:** * Knowledge of collections and/or customer service is desirable. * Availability to work on a 6x1 rotating schedule. **We offer you:** * The opportunity to be part of an entrepreneurial company where we love thinking big and long-term. * The chance to take ownership of your development in an environment full of opportunities, learning, growth, expansion, and challenging projects. * Collaboration and knowledge-sharing in teams composed of outstanding professionals and experts. * An excellent work environment, equipped with everything you need to enjoy an outstanding experience. :) At Mercado Libre, we work to foster an inclusive culture that pursues equity and values diverse perspectives—including gender, religion, persons with disabilities, LGBTQ\+, ethnicity, and diversity of experience. All our job postings are grounded in this principle. Join our team!