**Responsibilities:** * Budgeting and purchasing of parts; * Work directly with workshops; * Keep the member informed about the progress of the process; * Ensure that company deadlines and procedures are properly followed; * Assist in the initial analysis of situations and escalate cases to responsible parties according to complexity. **Requirements:** * Completed high school education; * Strong verbal and written communication skills; * Proficiency with systems and data entry; * Organizational skills and attention to detail; **Preferred Qualifications:** * Experience in vehicle protection companies or insurance companies; * Knowledge of parts procurement (motorcycles and cars); * Basic knowledge of vehicle documentation and claims procedures; * Resilience to handle challenging situations promptly. **Behavioral Profile:** * Empathetic and welcoming communication; * Agility and focus on problem resolution; * Organization and attention to process; * Ability to remain calm in challenging situations; * Teamwork and professional demeanor. **Additional Information:** * Working hours: Monday to Friday, 7:30 AM to 6:00 PM.