**Join our team!** Technology is what drives us! We are committed to **driving innovation** with cutting-edge solutions and a constant focus on the future. If you seek challenges, enjoy applying your knowledge in practice, and want to work within a **dynamic and forward-thinking team**, this opportunity is for you! **Your responsibilities in this role:** * Monitoring the Field Services request queue * Providing local and remote support for service requests within SLA timelines * Direct interaction with customers * Installation and repair of hardware and software for IT equipment and devices * Inspections and tests for preventive maintenance * Reporting the status of support cases to the Service Center, including notification of case closure * Conducting IT and telecommunications equipment inventories * Maintaining and organizing technical rooms and IT environments * Performing tests on offline cameras to restore service. **What we’re looking for:** * Completed high school education with relevant experience * Training in Computer Science, Electronics, Networking, IT, or Telecommunications * Experience in Technical Support * Proficiency in Microsoft Office and microcomputer applications * Knowledge of CCTV systems and structured cabling * Availability to work on a 5x2 rotating schedule, **afternoon and/or night shifts**. **Preferred qualifications (a plus):** * Bachelor’s degree in Computer Science, Electronics, Networking, IT, or Telecommunications * Basic knowledge of network communications, telephony, and infrastructure Our selection process will be conducted online, including interviews with the Human Resources team and technical assessments. Submit your resume and help build the future**!** Minimum Education Level: High School (Secondary Education) Desired Qualifications: * Information Technology, Higher Education * Telecommunications, Technical Course * Vacation Bonus * University Partnerships * Meal Voucher * Pharmacy Benefit * Transportation Voucher * English Language School Partnership * Life Insurance * TotalPass