Express Sales Operator

Description

Job Summary: The Express Sales Operator handles inventory replenishment, customer service, and sales closing, fostering customer loyalty and managing orders across multiple channels. Key Highlights: 1. Omnichannel operation: physical store, web, phone, and WhatsApp 2. Customer loyalty through personalized and efficient service 3. Negotiation of delivery timelines and management of sales orders **What We Expect From You:** * Completed high school education. * Experience in construction materials and home maintenance is a plus. * Sales experience. * Technical product knowledge. * Customer satisfaction orientation. * Negotiation skills. * Profile that is connected, omnichannel, resilient, and adaptable to change. * Availability to work on weekends and holidays. **A Day in the Life of an Express Sales Operator:** * Manages daily replenishment of transfers received by the Express store and performs routine stock replenishment. * Approaches, serves, and closes sales with customers on the store floor. * Fosters customer loyalty through close relationships, personalized and efficient service. * Creates sales orders and negotiates delivery and pickup timelines with customers, selling the full range of Express store ready-to-deliver products as well as the complete Leroy Merlin large-format product range. * Serves customers across multiple sales channels — physical store, web, phone, and WhatsApp — completing omnichannel sales using alternative payment tools. * Operates the cash register whenever necessary. * Manages the exchange counter, handling returns and providing technical support to customers. * Ensures inventory accuracy through frequent cycle counts. Apply for this position and become part of our construction! We wish you good luck in your application process! Don’t forget to visit a store to learn more about what it’s like to join our team — see firsthand the people who deliver the best experiences to our customers. We encourage diversity and inclusion; therefore, all positions are open to People with Disabilities (PwD). \#WeBuildCareers