Journey Assistant

Description

Job Summary: Collect and record patient feedback, compiling it into structured daily reports for continuous unit improvement. Key Highlights: 1. Actively collecting patient feedback and complaints 2. Filling out and organizing daily reports 3. Contributing to the unit's improvement through data Collect specific patient information related to unit improvement and fill out daily reports with the collected data so that they can be consolidated and shared with unit leaders, thereby contributing to the unit's advancement. 1\. Actively collecting patient feedback and complaints Approach patients who indicated dissatisfaction or discomfort during their care journey. Record complaints, suggestions, or observations clearly and objectively. Use forms, systems, or physical/digital reports to standardize records. 2\. Filling out and organizing daily reports Compile all information collected throughout the day into a structured report. **Categorize complaints by type (e.g.:** service, facility, waiting time, etc.). Ensure data is organized to facilitate subsequent analysis and resolution.