NOC Support Analyst

Description

Job Summary: We are seeking a NOC Support Operator to monitor the technology environment in real time, ensuring swift identification, logging, and resolution of incidents and continuity of services. Key Highlights: 1. Proactive and reactive involvement in incident detection and resolution 2. Collaboration with internal IT teams for problem diagnosis and resolution 3. Real-time monitoring and response to incidents within the NOC environment **NOC Support Analyst** **Job Summary** We are seeking a NOC Support Operator to monitor the technology environment in real time, ensuring rapid identification, logging, and resolution of incidents. The professional will act both proactively and reactively to ensure service continuity and system stability. **Job Responsibilities** Monitor and respond to incidents in real time within the NOC environment. Monitor alerts, equipment status (Up/Down), and performance indicators. Act proactively and preventively to detect failures and incidents. Log tickets, classify severity, and track coordination with carriers and vendors. Escalate to higher support levels when required. Ensure proper logging and tracking of incidents until resolution. Collaborate with internal IT teams for problem diagnosis and resolution. Follow standards and procedures defined in the service catalog. **Mandatory Requirements and Qualifications** Knowledge of Windows and Linux operating systems. Basic to intermediate knowledge of IT infrastructure. Experience or familiarity with monitoring tools such as Zabbix, Grafana, and Elastic. Strong communication and organizational skills. Proactive, disciplined profile with a focus on problem-solving. Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or Systems Analysis—or currently enrolled in one of these programs. **Desirable Requirements and Qualifications** Strong communication skills and ability to work in a team. Self-management and discipline for night-shift work. Resilience and ability to perform under pressure. Proactivity and sense of urgency. **Additional Information** Employment model: 12x36 shift schedule (night shift). Immediate start. Initial contract duration: 30 days, with possible extension based on project needs.