JUNIOR SUPPORT TECHNICIAN

Description

### **Opportunity at Positivo S\+ — JUNIOR SUPPORT TECHNICIAN (N2 Field Service) — Contagem/MG** Positivo S\+ is a technology company focused on innovative solutions for diverse sectors. We seek engaged, proactive, and excellence-driven professionals. If you are looking for an opportunity to launch your career and grow with us, this position is for you! **Key responsibilities:** * **N2 Field Service Support:** On-site and first-level support for corporate systems, software, and applications directly at the facility; * **Hardware Management:** Installation, configuration, troubleshooting, relocation, and replacement of equipment; * **User Support:** Internal support for approximately 49 employees, ensuring the availability of IT resources and infrastructure; * **Ticket Management:** Receiving and logging tickets via ITSM (**ServiceNow**), ensuring SLA compliance and platform monitoring; * **Continuous Improvement:** Tracking activities to prevent recurrence of failures and optimize internal processes. **Mandatory requirements:** * Technical knowledge of hardware assembly and configuration; * Experience with Windows and Linux operating systems; * Familiarity with productivity software, email, and web browsing; * **Availability for a 12x36 shift schedule, from 7:00 AM to 7:00 PM;** * **Availability for occasional overtime** (when required). **Preferred qualifications:** * Proactive profile with energy for learning; * Currently pursuing or completed undergraduate degree in Information Technology or related fields; * Strong communication skills, dynamism, and problem-solving focus. **CLT Contract \+ Benefits:** * Meal/Voucher Allowance * Transportation Voucher * Medical and Dental Plans * Life Insurance * Discount Club * Access to Wellhub (gyms) and Mente Tranquila * Discounts on Positivo products * Elleve Performance development platform If you have the proactive profile we seek and want to join the Positivo S\+ team, **apply now**! Minimum Education Level: High School (Secondary Education)