Customer Service Agent

Description

Job Summary: Professional responsible for supporting cooperative members, resolving issues, prospecting and selling financial products and services, with a focus on customer experience. Key Highlights: 1. Multichannel support and problem resolution for cooperative members 2. Sales opportunities and prospecting of new customers 3. Development of financial products and services **Description and Responsibilities:** **Working Hours:** Monday to Friday, from 8 a.m. to 6 p.m. **Experience Level:** Professional **Employment Type:** Full-time – CLT Provide in-person, telephone, chat, and email support to cooperative members; Identify and resolve cooperative members' issues and inquiries; Record information from support interactions in the system; Sell products and services; Prospect new cooperative members; Conduct post-sales follow-up; Participate in events, training sessions, and team meetings; Stay updated on the cooperative's products and services; Perform other related tasks as needed or as directed by immediate leadership and specific departmental procedures. **Requirements:** * Reside in Belo Horizonte/MG; * Completed or ongoing undergraduate degree (from the 6th semester onward) in Administration, Accounting, Economics, Financial Management, or related fields; * Experience in customer service and marketing of financial products; * Skills in public service and customer prospecting; * Driver's License Category B; * Strong oral and written communication skills. **Preferred Qualifications:** ANBIMA certification Experience in the financial sector (banks, cooperatives, etc.). **Benefits:** Medical assistance, Dental assistance, Gym allowance, Childcare allowance, Education allowance, Performance bonus, Profit sharing, Private pension plan, Life insurance, Meal voucher, Food voucher