IT Technical Support Assistant

Description

Job Summary: IT technical support professional to handle and resolve support tickets, diagnose hardware and software issues, and manage networks. Key Highlights: 1. IT technical support with a focus on problem resolution 2. Maintenance of company hardware, software, and network 3. Excellent communication skills and analytical mindset Description: * Prior experience in IT technical support. * Knowledge of operating systems (Windows, macOS) and Microsoft Office Suite. * Ability to critically and efficiently troubleshoot problems. * Excellent verbal and interpersonal communication skills for interacting with users at all levels. * Analytical and proactive mindset. * Handle and resolve user technical support requests via email and in person. * Diagnose, repair, and maintain hardware and software components. * Install, configure, and update operating systems, software, and hardware. * Manage and provide support for the company's network and connectivity. * Perform backups and maintain data security. * Create and maintain technical documentation and knowledge base. 2512100202181911475