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Job Summary: We are seeking a proactive and patient professional with a high school diploma to handle conflict resolution, receive customers, record service interactions, and ensure customer success. Key Highlights: 1. High school diploma and proactivity 2. Focus on continuous improvement and customer success 3. Experience in telecommunications or service industry is a plus Description: * High school diploma; * Strong communication skills; * Ability to handle conflict resolution; * Proactivity; Patience; Commitment; Desire for knowledge acquisition; * Skills in continuous improvement and process review; The following qualifications are considered advantageous: * Experience in telecommunications or service industry. * Currently enrolled in administration or related fields (undergraduate or technical program); * Receiving customers and visitors, identifying them, ascertaining their intentions, providing information and/or directing them to the appropriate person or department; * Taking messages; * Recording service interactions in the ticketing system; * Guiding and resolving customer inquiries regarding service usage; * Ensuring customer success and addressing specific service requirements; * Reporting operational issues and qualitative/quantitative performance indicators; 2511270202401768279
