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Job Summary: Movida is seeking a professional to provide technical support to its network of service providers and engineering team, developing efficient methods and training materials. Key Highlights: 1. Technical support for service providers and engineering team 2. Development of efficient methods and technical materials 3. Focus on innovation and professional development Movida is an innovative urban mobility solutions company with a business model strongly oriented toward socio-environmental development. Operating since 2006, it currently operates Brazil's newest vehicle fleet and maintains locations in the country's major cities and airports. The company is recognized as a modern car rental provider aligned with the latest technological trends, investing in fleet diversification and renewal, employee training, and exclusive services. Guided by a devotion to service, Movida was the first in the industry to offer services such as monthly and long-term rentals for individuals, pre-payment options, and 27-hour daily rates. Focused on technology, it also pioneered sector-wide solutions including web check-in, in-car Wi-Fi, social media chatbots, and contactless payment technology across all vehicles. A SIMPAR company, Movida is now part of Movida Participações, established in 2015 to manage operations in car rental, used vehicle sales, and light vehicle fleet outsourcing management. Movida differentiates itself through its innovative and straightforward approach. Customer focus and its PEOPLE are at the core of its DNA! All selection processes conducted by **MOVIDA** are affirmative, inclusive, and non-discriminatory. **Responsibilities and Duties** Provide technical support to the network of service providers and the engineering team for implementing new solutions, developing alternative and efficient methods, and issuing technical bulletins and advisories, work instructions, and technical training materials. JOB RESPONSIBILITIES AND DUTIES: * Provide technical support to the network of service providers; * Develop alternative and efficient implementation methods; * Support the engineering team in implementing new solutions; * Develop and update technical bulletins/advisories; * Develop and update materials for the technical training platform; * Draft and update Technical Work Instructions (TWIs); * Provide content and monitor progress of technical training programs; * Receive, route, and manage complaints and damage-related reimbursement requests. * Commitment to customer excellence * Collaborative work * Persuasion techniques * Verbal and written communication * Social and emotional intelligence * Decision-making * Problem-solving * Innovation and adaptability * Planning and organization * Creative thinking **Requirements and Qualifications** TECHNICAL REQUIREMENTS: * High school diploma; * Intermediate proficiency in MS Excel, PowerPoint, and Word; * Knowledge of electrical systems and automotive accessories; * Experience in vehicle tracking and light/heavy automotive maintenance is considered a plus. **Additional Information** **PEOPLE ARE OUR BUSINESS, WHICH IS WHY WE VALUE OUR COLLEAGUES IN MULTIPLE WAYS!** We offer the traditional benefits you already know—and go beyond them. Learn more! * **TUNED IN TO YOU:** Specialized support for our people and their families via a 24-hour center offering psychological, health, social, family, financial, and/or legal assistance—all with absolute confidentiality. * Extended **Maternity** and **Paternity Leave** \+ **Newborn Kit** for new mothers and fathers. * We understand how important children’s and adolescents’ education is. At **MOVIDA**, we help with purchasing the **school supplies kit** for our people’s children. * Our people have exclusive access to a **discount platform** for travel, culture and entertainment, services, gastronomy, education, and wellness. * Through the **MOVIDA University**, our people learn and accelerate their professional development, becoming protagonists of their own careers. * We recognize and value our **veteran colleagues** who complete years of service. Those with **over 15 years** receive an especially grand celebration. * **Mom's Corner:** This space—located at the Itaim Bibi headquarters and the administrative headquarters in Mogi das Cruzes—is dedicated to mothers returning from maternity leave who wish to **continue breastfeeding**. The area provides all necessary **equipment for milk expression and storage**, ensuring privacy and comfort. Do you identify with this position? Explore our job openings, apply, and join us in building this ever-growing company. **About Movida** Movida (MOVI3\) is a car rental company offering innovative urban mobility solutions for all types of needs. As the pioneer in offering services such as monthly rentals for individuals, in-car Wi-Fi, pre-payment, and social media chatbots, it was the first car rental company in Brazil to go beyond the vehicle—helping revolutionize the car rental sector nationwide. Attuned to modern times, Movida invests in sustainability: it became the world’s first publicly listed car rental company to earn B Corporation Certification, joining an elite group of companies whose business model prioritizes socio-environmental development. In Brazil, it was the first to launch a program like Carbon Free, neutralizing CO2 emissions generated by its customers’ rentals. Since entering the market in 2006, Movida was acquired by JSL in 2013, went public in February 2017, and is now one of the companies under SIMPAR S.A. With an innovative profile combined with strong corporate governance, it serves both retail customers through car rentals and corporate clients via fleet outsourcing, in addition to selling used vehicles. After significant investments over the past four years, Movida now operates a fleet of over 268,000 vehicles, 259 car rental locations, and 89 used vehicle sales points. More information is available on Movida’s website: https://www.movida.com.br/
