Backoffice Assistant

Description

Job Summary: MGITECH Group is seeking an Operational Process Assistant to manage support tickets, update systems, prepare quotations and sales orders, monitor logistics, and provide customer service—with a focus on optimizing operations and ensuring excellence. Key Highlights: 1. Collaborative environment with autonomy to develop human talents 2. Focus on simplifying operational work and pursuing excellence 3. Opportunities for continuous development and proposing improvements ### **MGITECH Group — Over 34 years connecting people, operations, and technology.** Our purpose is to simplify people's operational work so they can fully develop their human talents. The MGITECH Group was founded as an HP distributor and has evolved into a robust group with a GDP exceeding BRL 40 billion. Today, we connect manufacturers, developers, integrators, and clients—from small businesses to multinational corporations—within a complete ecosystem of hardware, software, services, and platforms. **Our Values**: Freedom with responsibility; Constant pursuit of excellence; Equal opportunities to create and grow; Empathy; The best ideas must prevail; Always help when possible; Sow to reap. If you enjoy working in a collaborative, autonomous environment, want to truly make a difference in your workplace, and are driven by challenges, you will certainly identify with MGITECH! **Responsibilities and Duties** * **Manage support tickets in HubSpot** for equipment repair or replacement requests (individuals and legal entities). * **Update systems (SAP and others)** with accurate and timely information regarding process progress. * **Prepare quotations and sales orders** following technical diagnosis and submit them to customers for approval. * **Release equipment for repair and billing** after customer confirmation of the purchase order (PO). * **Monitor logistics flow**, tracking from product receipt and invoice issuance through final delivery tracking. * **Provide customer service** via phone or e\-mail to update ticket status and contract status. * **Support leadership in contract management**, assisting with inventories and preparing ticket reports. * **Ensure adherence to deadlines**, keeping stakeholders informed and renegotiating deliveries when necessary. * **Create and update Work Instructions (WIs)** and area documentation. * **Propose continuous process improvements**, bringing suggestions and questions to optimize operations. * **Pursue continuous development** through courses and seminars related to the field of work. This structure remains **Requirements and Qualifications** **Education:** Currently enrolled in or graduated from a bachelor’s degree program in Communications, Process Management, Management Technology, Business Administration, Engineering, Commercial Management, or related fields * Experience (Internal/External): Minimum of 6 months’ experience as an Assistant in similar areas * Intermediate proficiency in Microsoft Office suite * Analytical skills for problem solving **Additional Information** **Working Hours:** **Monday to Friday, 8:00 AM to 6:00 PM — Hybrid model: 3 days per week onsite, 2 days remote.** **Benefits Package** * Meal allowance; * Transportation voucher (VT); * Recognition Program; * Sulamérica Medical and Dental Assistance; * Birthday Day Off; * Partnerships with educational institutions; * TotalPass and Gympass; MGITECH is a company with 34 years of experience designing comprehensive mobile solutions, tailoring the ideal project for each client. Our purpose is to simplify people's operational work so they can develop their human talents. If you believe in this mission, let’s transform the world—together.