Training Analyst

Description

Job Summary: Winover is seeking a Training Analyst passionate about transforming knowledge into practical learning to design, organize, and implement effective training programs within an environment that values respect and diversity. Key Highlights: 1. Dynamic, welcoming, and collaborative work environment. 2. Opportunities for continuous development and team recognition. 3. Focus on employee well-being and growth. **Winover** is an organization committed to the **well-being and growth of its employees**. Our work environment is dynamic, welcoming, and collaborative, offering opportunities for continuous development and team recognition. We believe our employees are the key to the company’s success; therefore, we prioritize work-life balance and promote practices that ensure quality of life at work. We seek a **Training Analyst** with an analytical mindset to identify development needs and a passion for transforming knowledge into practical, applicable learning for daily use. In an environment that values respect, diversity, and growth, your challenge will be to design, organize, and implement training programs; develop effective learning materials and methodologies; monitor KPIs; and evaluate results to drive continuous employee development and team performance. If transforming knowledge into tangible outcomes resonates with you, this opportunity may be your next career step. What we offer: **Positive Work Environment:** We believe a healthy organizational climate is fundamental to everyone's well-being. Here, you’ll find supportive colleagues and managers ready to assist your professional development. **Growth Opportunities:** We invest in our employees’ professional growth through training programs and internal promotions. **Attractive Benefits:** In addition to market-competitive compensation, we offer benefits that support quality of life, such as medical assistance and well-being programs. **Responsibilities and Duties** * Design, organize, and implement training programs for various departments, aiming for continuous employee development; * Conduct diagnostics and analyze team demands to identify key training and development needs; * Create instructional materials, interactive activities, and presentations tailored to target audiences, consistently pursuing innovation and effective learning methodologies; * Monitor training effectiveness by collecting feedback and evaluating program impact on team performance and productivity; * Collaborate closely with leaders and managers across departments to ensure training strategies align with organizational goals; * Arrange training venues and prepare all necessary resources for delivering sessions; * Develop and administer assessments to evaluate comprehension of delivered content; * Develop and administer evaluations required to assess knowledge acquisition and learning outcomes; * Maintain training activity records and databases in Excel spreadsheets, updating employee training-related registration data; * Track and evaluate training program outcomes using KPIs; * Analyze periodic business KPI reports for decision-making, identifying macro-level training initiatives to implement; * Update standard operating procedures (SOPs); * Manage documents and records, creating or updating forms. **Requirements and Qualifications** * Intermediate/Advanced Office Suite (Excel and PowerPoint); * Knowledge of teaching methodologies; * Experience leading leadership development, performance evaluation, onboarding, and corporate initiatives; * Familiarity with training-related innovation and creative trends. **Additional Information** **Our Benefits:** Medical Assistance; Dental Assistance; Discounts at partner pharmacies; Meal Voucher; Transportation Voucher; Childcare Assistance; Partnerships with universities, technical schools, and language institutes. **More than a Contact Center—we’re specialists in Credit Recovery.** ------------------------------------------------------------------------------ A company that goes beyond financial results. Here, we value people because we believe engaged professionals deliver the best solutions to help customers recover their credit. We’re looking for new talents to join and strengthen our current team. Interested? **Then explore our open positions and** **\#joinwinover****!** ----------------------------------------------------------