As a Customer Service Agent - Mid-Level, you will join one of Brazil's top technology companies. Our journey began over thirty years ago with a small team of engineers passionate about innovation. In 1986, visionary individuals committed themselves to technology and its power to transform the world. That was merely the beginning of a trajectory that has made us a solid market reference and one of the best companies to work for. **Responsibilities and Duties** * Composure and skill in managing conflicts and tensions, as well as serving customers with diverse profiles. * Action-oriented approach guided by process and time optimization principles. * Ability to prioritize tasks and optimize effort to achieve the best results. * Speed combined with focus and data- and number-driven decision-making. * Strong interpersonal relationships across different departments. **Requirements and Qualifications** * Completed high school education. * Bachelor’s degree in Business Administration, Marketing, Statistics, Economics, or related fields preferred — Technologist-level degrees accepted. * Minimum of 1 (one) year of experience. * Skill in resolving complex problems and crises. * Agility and composure in customer relationship crisis situations. * Process, workflow, project, and people management skills are essential. **Additional Information** * Transportation voucher — 6% discount; * Meal voucher — 5% discount. * Benefits club: partnerships offering discounts. * Co-payment health plan; * Optional dental plan (paid separately); In continuous development, we foster a collaborative, respectful, and accessible environment. **We invest in talent development** and in implementing practices that optimize and connect diverse technological and innovative aspects.