Receptive Call Center Operator -

Description

Job Summary: Active and receptive call center service for offering financial products, clarifying doubts, and multichannel interactions with a focus on quality and customer experience. Key Highlights: 1. Multichannel customer service focused on customer experience 2. Focus on quality, productivity, and goals 3. Development of communication and negotiation skills Receptive Call Center Operator \- 2:50 PM to 9:10 PM \| 6x1 Shift Schedule \- CREDSYSTEM Mogi das Cruzes \- SP On-site R$ 1\.621,00 (Gross Monthly) 30 Positions Permanent – CLT Assistant Part-time, afternoons **Internal Position:** Business and Process Agent **Operation:** Credsystem On-site \| CLT \| 20 positions 2:50 PM to 9:10 PM \| 6x1 Shift Schedule Main Responsibilities Active and receptive call center service for offering financial products. Clarification of doubts regarding credit cards and financial services. Interactions via telephone and e\-mail (multichannel service). Monitoring of requests and adherence to SLA, TMA, and goals (KPIs). Focus on quality, productivity, and customer experience. ✅ Requirements Completed High School education. 18 years of age or older. Basic computer skills and good typing proficiency. Availability for on-site 6x1 shift schedule. Experience in telemarketing, sales, collections, or customer service is a plus. Competencies Verbal communication \| Negotiation skills \| Persuasion \| Goal orientation \| Resilience \| Proactivity \| Organization \| Active listening Benefits Meal Voucher \| Transportation Voucher \| Childcare Assistance \| Medical Assistance \| Dental Plan \| University Partnerships \| Language School Partnerships If you identify with this opportunity, join our team! Apply now and participate in our selection process. **Minimum Education Level:** High School (Secondary Education)