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Moreover, we strive to create an environment where everyone feels safe to express who they truly are, with equality and equity of opportunities.**\n\n **We encourage applications from all individuals who align with our commitment to diversity and our mission of making quality healthcare accessible to Brazilians.**\n\n **Interested?**\n\n **Then join Hapvida!**\n\n **\\#OurStoryStartsNowTogether!**","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1761140140000","seoName":"analista-de-suporte-pleno-field-service","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-bertioga/cate-network-sys-admin/analista-de-suporte-pleno-field-service-6414593801587512/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"84251a2b-ee30-4c27-9f0d-c6abb1b24136","sid":"94968db9-59c0-48a8-88e7-a489d651c37e"},"attrParams":{"summary":null,"highLight":["On-site technical support in the field","Equipment maintenance and installation","Knowledge of Windows and networks"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Mogi das Cruzes,São Paulo","unit":null}]},"addDate":1761140140748,"categoryName":"Network Sys Admin","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4241,4253","location":"R. 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ServiceNow is a plus.\n* Basic networking knowledge.\n\n \n\nDesirable:\n\n\n* Proactivity and autonomy to solve problems on-site.\n* Good communication and organizational skills.\n* Flexibility and availability for travel.\n* Ability to work in a team and collaborate.\n* Respond to technical requests on-site by visiting users for system diagnostics and maintenance of software, desktops, monitors, printers, notebooks, mobile devices, and others.\n* Perform image deployment and prepare equipment for use.\n* Ensure compliance with internal processes and proper documentation of all activities performed.\n* Evaluate users' equipment requests, identifying their actual needs.\n* Provide on-site user support and basic training.\n* Verify IT compliance across units, promoting proactive actions to resolve issues (such as cable organization) and suggest improvements.\n* Ensure timely response within established deadlines.\n* Contribute to the continuous update of the knowledge base and support the service desk's training.\n* Support network, telecom, and infrastructure teams on-site (hands and eyes) whenever necessary.\n* Assist management in handling projects and other diverse needs.\n\n\n \n\n2510110202241802849","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1761140137000","seoName":"analista-de-suporte-pleno-field-service-6","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-bertioga/cate-network-sys-admin/analista-de-suporte-pleno-field-service-6-6414593756326712/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"0cec758c-9980-457c-9167-b7c5108aaa7b","sid":"94968db9-59c0-48a8-88e7-a489d651c37e"},"attrParams":{"summary":null,"highLight":["Field service technical support","Experience with ServiceNow","Hardware and software maintenance"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Santos,São Paulo","unit":null}]},"addDate":1761140137213,"categoryName":"Network Sys Admin","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4241,4253","location":"Rua Felipe Sabbag, 22 - Centro, Ribeirão Pires - SP, 09400-130, Brazil","infoId":"6414593739929812","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"JUNIOR PROJECT ANALYST - Infrastructure Engineering","content":"Develop 2D architectural designs in AutoCAD, 3D modeling using Sketchup/Revit software, and prepare technical reports in English.\n\n **Responsibilities and duties** \n\n Project Execution\n\n* Assist in the development and monitoring of projects.\n* Develop architectural layouts.\n* Review projects.\n\n \n\nDevelop 3D projects.\n\n* Building modeling and technical reports.\n\n \n\n Support in Documentation and Reporting Management\n\n* Organize and update technical and administrative documentation.\n* Prepare progress and performance reports.\n* Assist in preparing technical assessments and opinions.\n\n \n\n Communication and Teamwork\n\n* Participate in meetings with clients, suppliers, and technical team (90% of meetings in English).\n* Monitor negotiations and outsourcing service contracts.\n* Collaborate with different departments such as architecture, occupational safety, and environmental management.\n\n **Requirements and qualifications** \n\nMinimum education level: Architecture or Civil Engineering\n\n\nDesired education level: Postgraduate degree in a related field\n\n\nTechnical skills: AutoCAD 2D, Sketchup, Revit, MS Project, Office Suite\n\n\nDesirable skills: Advanced/Fluent English\n\n\nBehavioral skills: Organization, Proactivity, Dynamism, Persistence, Discipline, Communication, and Teamwork\n\n\nReside near the ABCDMR region\n\n **Additional information** **Benefits:**\n\n **For you and your family:** Christmas basket; extended maternity leave; paternity leave; Childcare or babysitter allowance for mothers; Christmas gift for employees' children up to 10 years old; School kit (for employees and their students up to 9th grade); partnership with SESI (Leisure area) and SENAI; PPR and recognition for tenure.\n\n**Health and well\\-being:** Intermédica NotreDame medical plan; Dental Plus dental plan; pharmacy discount program; on-site clinic.\n\n**Work model:** 100% onsite.\n\n**Meals:** On-site restaurant; meal allowance\n\n**Mobility:** Shuttle bus (according to route); parking; bicycle rack.\n\n**Conveniences:** Partnership with educational institutions (undergraduate, postgraduate, MBA, and elementary education for children), language schools; Bradesco bank branch inside the company and digital banking for payroll loans.\n\n \n\nThe **Brazilian Cartridge Company (CBC)** is a Brazilian company whose pillars are solidity, innovation, and customer focus.\n\n \n\nOur commitment is to support the operations and missions of Brazilian Public Security Forces and Armed Forces, acting as the National Arsenal for the defense of National Sovereignty.\n\n \n\nInternationally, CBC has a global presence and is one of the largest ammunition suppliers worldwide to NATO countries. To ensure our mission's effectiveness, we seek the most qualified professionals in the market—people who want to make a difference and share our purpose.\n\n \n\nExplore our job openings and all available positions. Here, our focus is on partnership, working together toward results as one team!\n\n \n\nJoin CBC!\n\n **\\#joincbcteam**","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1761140135000","seoName":"project-analyst-jr-infrastructure-engineering","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-bertioga/cate-network-sys-admin/project-analyst-jr-infrastructure-engineering-6414593739929812/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"8274a11e-72a0-421e-8a74-d85b83f2f0ee","sid":"94968db9-59c0-48a8-88e7-a489d651c37e"},"attrParams":{"summary":null,"highLight":["Develop architectural designs in AutoCAD"," 3D modeling with Sketchup/Revit"," English meetings with clients and suppliers"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ribeirão Pires,São Paulo","unit":null}]},"addDate":1761140135931,"categoryName":"Network Sys Admin","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4241,4253","location":"Av. Mal. Mascarenhas de Moraes, 1008 - Canto do Forte, Praia Grande - SP, 11700-300, Brazil","infoId":"6382299921689912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"9823855 - MID-LEVEL TECHNICAL SUPPORT ANALYST [Praia Grande]","content":"We are **Quality Digital**! Learn more about us:\n\n* **A phrase that defines us** \\- We are experts in IT solutions and passionate about innovation!\n* **To infinity and beyond** \\- We are *\\#borderless*. Our team is spread across Brazil and the world\n* **Our culture** \\- Even when apart, we're together. We hold ceremonies to stay close, share knowledge, and keep up with company news!\n* **We are diverse** \\- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **here there's space for everyone,** regardless of race, gender, age, sexual orientation, religious belief, or disability.\n* **Our goal** \\- To enhance our customers' businesses through innovative and sustainable solutions. Ready to come with us on this journey?\n\n \n\n \n\n**Responsibilities and duties** **What are we looking for?**\n\n* An organized and responsive individual.\n\n **Your day-to-day responsibilities**\n\n* Handle user requests and incidents, resolving them according to technical procedures and agreed deadlines.\n* Provide technical support to clients regarding resolution of low and medium complexity incidents.\n* Create and maintain updated technical procedures and knowledge base.\n* Investigate, diagnose, and test problem solutions before contacting the requester;\n* Interact with other support levels to find correct solutions.\n* Interact with clients at all hierarchical levels.\n* Support end users by assisting and clarifying their doubts related to support/infrastructure/systems areas.\n\n \n\n**Requirements and qualifications** **Experience**:\n\n* Knowledge in POS (maintenance and installation) \\- Cash Register (**Mandatory**)\n* Active Directory, DNS, DHCP, file server, print server;\n* GSuite Google tools;\n* User support, configuration of Desktops, Notebooks, and Tablets;\n* Applications, Hardware, printers, etc;\n* Knowledge in network infrastructure, routers, and switches;\n* Experience in operations with ITSM with defined SLAs;\n* Remote support (Anydesk, TeamViewer).\n* Experience in operations with practices in support centers governed by metrics/indicators such as: SLA, SLO, FCR, TMA, TME, Abandonment rate, satisfaction.\n\n **Differentiating factors:**\n\n* ITSM Service Now knowledge and usage\n* **Experience in Commercial/Wholesale environments**\n\n **Education:**\n\n* Bachelor’s degree in Information Technology or currently pursuing one;\n\n **Skills**:\n\n* Teamwork;\n* Good written and verbal communication;\n* Flexibility, proactivity, agility, and organization;\n* Commitment;\n\n **Working hours:**\n\n* Work model: 100% onsite (Praia Grande\\-SP);\n* Working hours: Monday to Friday from 07:00 to 15:00 and Saturdays from 07:00 to 12:00\\.\n\n **NOTE:** Hey! If you don't meet all the job requirements, we still invite you to apply, okay? We will carefully analyze your profile considering all your qualifications \n\n\n\n \n\n \n\n**Additional information** **What you'll find here:**\n\n \n\n* A favorable environment for **learning** and **professional growth**\n* **Performance evaluations** and **feedbacks**, aiming at continuous development of our people\n* **Meal and/or food allowance** for grocery shopping and meals\n* **Medical and dental coverage** so you and your family can stay healthy\n* **Pharmacy partnership** for medication discounts\n* **Childcare assistance** according to current policy\n* **Gym partnership** to encourage you to exercise\n* **Partnership with SESC** for varied cultural and leisure activities\n* **Study partnerships** for language, technology, and course platforms\n* **Payroll-deducted loan** with attractive rates \\+ financial education program\n* **Corporate University and learning paths** with diverse content on technology, soft skills, market trends, and much more\n* **Referral Program** with chances for prizes and bonuses\n* **Group life insurance**\n\n \n\nHere, there's never a shortage of stories to tell!\n\n\nSo, how about grabbing your cup of coffee, tea, juice, or favorite drink, learning more about us, getting inspired, checking our open positions, and becoming part of this constantly growing team?","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1758709050000","seoName":"analista-de-suporte-tecnico-pleno-praia-grande","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-bertioga/cate-network-sys-admin/analista-de-suporte-tecnico-pleno-praia-grande-6382299921689912/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"67f3bcd8-1fdd-419a-97d3-460f65f2b9af","sid":"94968db9-59c0-48a8-88e7-a489d651c37e"},"attrParams":{"summary":null,"highLight":["User technical support","Support in POS and infrastructure","Learning and growth environment"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Praia Grande,São Paulo","unit":null}]},"addDate":1758617181381,"categoryName":"Network Sys Admin","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4241,4253","location":"Av. 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Network Sys Admin in Bertioga
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Network Sys Admin
Bertioga
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Location:Bertioga
Category:Network Sys Admin
IT Support Analyst [Guaratinguetá]64595787054081120
Indeed
IT Support Analyst [Guaratinguetá]
You will be responsible for remote and on-site support, installation, configuration, customization, and management of computing resources (hardware and software), including equipment upgrades and/or new software, programs, applications, system modules, computerized systems and their derivatives (versions, releases, and corrections), as well as handling communication networks, supporting users with questions regarding standard market applications, among others; Responsibilities: * Detect and resolve, both corrective and preventive, possible issues in IT equipment; * Check the condition of IT equipment; * Support the CONTRACTOR's users during in-person meetings, teleconferences, and videoconferences by organizing and setting up equipment; * Work on-site to resolve incidents or service requests, or to conduct inspections; * Fabricate network cables and perform basic verification and identification of UTP cabling infrastructure problems; * Identify and resolve issues related to network points; * Implement sharing of network resources; identify problems in UTP cabling infrastructure; * Support troubleshooting of physical LAN, WAN, and WLAN issues, involving a heterogeneous environment containing hubs and switches; * Install, replace, and substitute defective IT equipment and parts provided and paid for by the CONTRACTOR, as long as such equipment is out of warranty. * Install, update, and configure Antivirus security systems and supported Operating Systems (O.S.) by the Contractor, currently Windows and Chrome, and any other O.S.; * Configure and install software on computers, notebooks, and tablets; * Remove previous versions and configure the new virtual environment (Formatting) defined by the contractor; * Reconfigure existing equipment and software; * Install and configure workstations and printers; * Support basic operations on computers, printers, peripherals, and accessories within the respective DE allocation and its UEs; * Install network cards and update drivers; * Replace computer supplies such as ink cartridges and toner (provided by the CONTRACTOR); * Perform data loading, purging, and transfer on storage media; * Execute data security actions such as: backup, recover, virus detection, disinfection of media and files, among others; * Identify and resolve problems, failures, and technical non-conformities presented by computing resources (hardware and software) in use or during integration; * Assist School Units in identifying, describing, and managing warranty claim processes with equipment or service providers under active warranty Requirements * Completed higher education * Experience in IT support, remote and local. * Availability to use personal vehicle
R. Washington, 300 - Vila Maia, Guarujá - SP, 11410-150, Brazil
Negotiable Salary
Junior Project Analyst - Infrastructure Engineering64526683488643121
Indeed
Junior Project Analyst - Infrastructure Engineering
**Description:** **Minimum Education Level:** Minimum: Architecture or Civil Engineering **Desired Education Level:** Postgraduate degree in a field related to the activities **Technical Skills:** AutoCAD 2D, Sketchup, Revit, MS Project, Office Suite **Desirable Skills:** Advanced/Fluent English **Behavioral Competencies:** Organization, Proactivity, Dynamism, Persistence, Discipline, Communication, and Teamwork Reside near the ABCDMR region Project Execution Assist in the development and monitoring of projects. Create architectural layouts. Review Projects. Develop 3D projects. Building modeling and technical reports. Support Documentation and Reporting Management Organize and update technical and administrative documentation. Prepare reports on activity progress and performance. Assist in preparing technical assessments and opinions. Communication and Teamwork Participate in meetings with clients, suppliers, and technical team (90% of meetings in English). Follow up on negotiations and outsourcing service contracts. Collaborate with different departments, such as architecture, occupational safety, and environmental management. 2511130202461513330
Rua Felipe Sabbag, 22 - Centro, Ribeirão Pires - SP, 09400-130, Brazil
Negotiable Salary
Mid-level Support Analyst - Field Service (5)64525727852802122
Indeed
Mid-level Support Analyst - Field Service (5)
Description: Mandatory: * Bachelor's degree in IT-related fields; * Experience in on-site user support (Field Service). * Experience in equipment maintenance and installation. * Knowledge of hardware, Windows operating systems, MS Office, and general software. * Experience using ticketing management tools. ServiceNOW is a plus. * Basic networking knowledge. Desirable: * Proactivity and autonomy to solve problems on-site. * Good communication and organizational skills. * Flexibility and availability for travel. * Ability to work in a team and collaborate. * Attend technical tickets on-site, visiting users for system diagnostics and maintenance, software, desktops, monitors, printers, notebooks, mobile devices, and others. * Perform image deployment and equipment preparation for use. * Ensure compliance with internal processes and proper documentation of all activities performed. * Evaluate users' equipment requests, identifying their actual needs. * Provide on-site support and basic user training. * Verify IT compliance across units, promoting proactive actions to resolve issues (such as cable organization), and propose improvements. * Ensure timely resolution of service requests. * Contribute to the continuous update of the knowledge base and to the service desk team’s training. * Support network, telecom, and infrastructure teams on-site (hands and eyes) whenever necessary. * Assist management in project execution and other diverse needs. 2511120202181802848
Rua Otto Unger, 68 - Centro, Mogi das Cruzes - SP, 08780-090, Brazil
Negotiable Salary
Senior Cloud Infrastructure Analyst - FinOps64366346900353123
Indeed
Senior Cloud Infrastructure Analyst - FinOps
**Description:** Solid experience with public cloud environments (Azure and OCI). Practical experience with FinOps or cloud financial management. Experience with cloud monitoring, automation, and capacity management. Familiarity with tagging, cost allocation, showback/chargeback. Proficiency in consumption analysis and cost reporting. Competencies Public Cloud Platforms **Azure (preferred):** Azure Resource Manager, Cost Management, Azure Advisor, Monitor, Reservations, Savings Plans. FinOps and Cost Governance Principles of the FinOps Foundation. Creation and interpretation of financial dashboards (Power BI, Excel, Grafana). Tagging and cost allocation by project, team, environment. **Chargeback / Showback:** policy definition, reporting, automations. **Cost optimization:** Rightsizing, Reserved Instances, etc. **FinOps tools (e.g.:** Cloud8\). Financial and Budgetary Management (technical level application) Reading and analyzing cloud invoices. Cloud consumption forecasting and budgeting. Definition and monitoring of budgets and spending alerts. We are looking for a Senior Cloud Infrastructure Analyst focused on FinOps to support, automate, and optimize cloud environments, combining technical and financial insight to drive our cloud journey with intelligence and accountability. Manage and maintain public cloud environments (Azure, OCI, and GCP). Implement and maintain FinOps practices with focus on governance, visibility, and cost optimization. Develop and maintain financial dashboards and cloud consumption reports. Analyze invoices, identify waste, and propose resource-saving actions. Ensure best practices in tagging, usage policies, and cloud governance. Collaborate with infrastructure, security, engineering, and finance teams. Support negotiations with cloud providers and contractual optimizations. 2510300202211646442
Rua Otto Unger, 68 - Centro, Mogi das Cruzes - SP, 08780-090, Brazil
Negotiable Salary
Mid-Level Support Analyst - Field Service64145938015875124
Indeed
Mid-Level Support Analyst - Field Service
We are looking for a **Mid-Level Support Analyst \- Field Service** to join our Information Technology team! If you have experience in **on-site technical support** and are seeking a challenge to work in the field, ensuring equipment operates properly and users are satisfied, this is your opportunity. You will be essential in ensuring excellence in technical support and IT compliance across our units, working autonomously and proactively to solve problems and suggest improvements. **Responsibilities and duties** * **Respond** to technical service requests on site by visiting users for **diagnosis and maintenance** of systems, software, desktops, monitors, printers, notebooks, mobile devices, and others. * **Perform** image deployment and **preparation** of equipment for use. * **Ensure** adherence to internal processes and proper documentation of all activities performed. * **Evaluate** users' equipment requests, identifying their actual needs. * **Provide** on-site support and **basic training** to users. * **Verify** IT compliance in units, promoting proactive actions to resolve issues (such as cable organization) and proposing improvements. * **Ensure** service delivery within established timeframes. * **Contribute** to the continuous update of the knowledge base and to the training of the *service desk*. * **Support** network, telecom, and infrastructure teams on site (*hands and eyes*) whenever necessary. * **Assist** management in handling projects and other diverse needs. **Requirements and qualifications** **Mandatory:** * Completed bachelor's degree in IT-related fields; * Experience in **on-site (Field Service)** user support. * Experience in **equipment maintenance and installation**. * Knowledge of **hardware**, **Windows** operating systems, **MS Office**, and general software. * Experience using **ticketing management tools**. **ServiceNOW** is a plus. * Basic knowledge of **networks**. **Desirable:** * Proactivity and autonomy to solve problems in the field. * Good communication and organizational skills. * Flexibility and availability for travel. * Ability to work in a team and collaborate. **Additional information** **Working hours:** * 5X2, from 08:00 to 18:00 **Unit:** * Hospital Santana \- Mogi \- R. Dr. Osmar Marinho Couto, 71 \- Centro, Mogi das Cruzes \- SP **What we offer?** * Meal allowance; * On-site meal; * Transportation voucher; * Medical insurance; * Dental insurance; * Pharmacy discount plan; * Life insurance; * Childcare assistance; * Totalpass; * Corporate University; * Interclube (discount program). **THE LARGEST PRIVATE HEALTHCARE SYSTEM IN BRAZIL!** **For 80 years, we've delivered the best to fulfill our mission of providing integrated, high-quality, and accessible healthcare to generations of Brazilians. We care about people's well-being with quality, seriousness, commitment, and social responsibility, combining best practices to offer affordable, high-quality healthcare to the Brazilian population.** **DIVERSITY** **We are committed to promoting diversity and inclusion in the workplace. Our goals are based on building an environment free from prejudice, discrimination, moral and sexual harassment, disrespect, injustice, or offensive behaviors. Moreover, we strive to create an environment where everyone feels safe to express who they truly are, with equality and equity of opportunities.** **We encourage applications from all individuals who align with our commitment to diversity and our mission of making quality healthcare accessible to Brazilians.** **Interested?** **Then join Hapvida!** **\#OurStoryStartsNowTogether!**
R. Dr. Osmar Marinho Couto, 66 - Alto Ipiranga, Mogi das Cruzes - SP, 08730-500, Brazil
Negotiable Salary
Mid-level Support Analyst - Field Service (6)64145937563267125
Indeed
Mid-level Support Analyst - Field Service (6)
Description: Mandatory: * Bachelor's degree in IT-related fields; * Experience providing on-site user support (Field Service). * Experience in equipment installation and maintenance. * Knowledge of hardware, Windows operating systems, MS Office, and general software. * Experience using incident management tools. ServiceNow is a plus. * Basic networking knowledge. Desirable: * Proactivity and autonomy to solve problems on-site. * Good communication and organizational skills. * Flexibility and availability for travel. * Ability to work in a team and collaborate. * Respond to technical requests on-site by visiting users for system diagnostics and maintenance of software, desktops, monitors, printers, notebooks, mobile devices, and others. * Perform image deployment and prepare equipment for use. * Ensure compliance with internal processes and proper documentation of all activities performed. * Evaluate users' equipment requests, identifying their actual needs. * Provide on-site user support and basic training. * Verify IT compliance across units, promoting proactive actions to resolve issues (such as cable organization) and suggest improvements. * Ensure timely response within established deadlines. * Contribute to the continuous update of the knowledge base and support the service desk's training. * Support network, telecom, and infrastructure teams on-site (hands and eyes) whenever necessary. * Assist management in handling projects and other diverse needs. 2510110202241802849
R. Bahia, 38 - Gonzaga, Santos - SP, 11060-450, Brazil
Negotiable Salary
JUNIOR PROJECT ANALYST - Infrastructure Engineering64145937399298126
Indeed
JUNIOR PROJECT ANALYST - Infrastructure Engineering
Develop 2D architectural designs in AutoCAD, 3D modeling using Sketchup/Revit software, and prepare technical reports in English. **Responsibilities and duties** Project Execution * Assist in the development and monitoring of projects. * Develop architectural layouts. * Review projects. Develop 3D projects. * Building modeling and technical reports. Support in Documentation and Reporting Management * Organize and update technical and administrative documentation. * Prepare progress and performance reports. * Assist in preparing technical assessments and opinions. Communication and Teamwork * Participate in meetings with clients, suppliers, and technical team (90% of meetings in English). * Monitor negotiations and outsourcing service contracts. * Collaborate with different departments such as architecture, occupational safety, and environmental management. **Requirements and qualifications** Minimum education level: Architecture or Civil Engineering Desired education level: Postgraduate degree in a related field Technical skills: AutoCAD 2D, Sketchup, Revit, MS Project, Office Suite Desirable skills: Advanced/Fluent English Behavioral skills: Organization, Proactivity, Dynamism, Persistence, Discipline, Communication, and Teamwork Reside near the ABCDMR region **Additional information** **Benefits:** **For you and your family:** Christmas basket; extended maternity leave; paternity leave; Childcare or babysitter allowance for mothers; Christmas gift for employees' children up to 10 years old; School kit (for employees and their students up to 9th grade); partnership with SESI (Leisure area) and SENAI; PPR and recognition for tenure. **Health and well\-being:** Intermédica NotreDame medical plan; Dental Plus dental plan; pharmacy discount program; on-site clinic. **Work model:** 100% onsite. **Meals:** On-site restaurant; meal allowance **Mobility:** Shuttle bus (according to route); parking; bicycle rack. **Conveniences:** Partnership with educational institutions (undergraduate, postgraduate, MBA, and elementary education for children), language schools; Bradesco bank branch inside the company and digital banking for payroll loans. The **Brazilian Cartridge Company (CBC)** is a Brazilian company whose pillars are solidity, innovation, and customer focus. Our commitment is to support the operations and missions of Brazilian Public Security Forces and Armed Forces, acting as the National Arsenal for the defense of National Sovereignty. Internationally, CBC has a global presence and is one of the largest ammunition suppliers worldwide to NATO countries. To ensure our mission's effectiveness, we seek the most qualified professionals in the market—people who want to make a difference and share our purpose. Explore our job openings and all available positions. Here, our focus is on partnership, working together toward results as one team! Join CBC! **\#joincbcteam**
Rua Felipe Sabbag, 22 - Centro, Ribeirão Pires - SP, 09400-130, Brazil
Negotiable Salary
9823855 - MID-LEVEL TECHNICAL SUPPORT ANALYST [Praia Grande]63822999216899127
Indeed
9823855 - MID-LEVEL TECHNICAL SUPPORT ANALYST [Praia Grande]
We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are experts in IT solutions and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and the world * **Our culture** \- Even when apart, we're together. We hold ceremonies to stay close, share knowledge, and keep up with company news! * **We are diverse** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **here there's space for everyone,** regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To enhance our customers' businesses through innovative and sustainable solutions. Ready to come with us on this journey? **Responsibilities and duties** **What are we looking for?** * An organized and responsive individual. **Your day-to-day responsibilities** * Handle user requests and incidents, resolving them according to technical procedures and agreed deadlines. * Provide technical support to clients regarding resolution of low and medium complexity incidents. * Create and maintain updated technical procedures and knowledge base. * Investigate, diagnose, and test problem solutions before contacting the requester; * Interact with other support levels to find correct solutions. * Interact with clients at all hierarchical levels. * Support end users by assisting and clarifying their doubts related to support/infrastructure/systems areas. **Requirements and qualifications** **Experience**: * Knowledge in POS (maintenance and installation) \- Cash Register (**Mandatory**) * Active Directory, DNS, DHCP, file server, print server; * GSuite Google tools; * User support, configuration of Desktops, Notebooks, and Tablets; * Applications, Hardware, printers, etc; * Knowledge in network infrastructure, routers, and switches; * Experience in operations with ITSM with defined SLAs; * Remote support (Anydesk, TeamViewer). * Experience in operations with practices in support centers governed by metrics/indicators such as: SLA, SLO, FCR, TMA, TME, Abandonment rate, satisfaction. **Differentiating factors:** * ITSM Service Now knowledge and usage * **Experience in Commercial/Wholesale environments** **Education:** * Bachelor’s degree in Information Technology or currently pursuing one; **Skills**: * Teamwork; * Good written and verbal communication; * Flexibility, proactivity, agility, and organization; * Commitment; **Working hours:** * Work model: 100% onsite (Praia Grande\-SP); * Working hours: Monday to Friday from 07:00 to 15:00 and Saturdays from 07:00 to 12:00\. **NOTE:** Hey! If you don't meet all the job requirements, we still invite you to apply, okay? We will carefully analyze your profile considering all your qualifications **Additional information** **What you'll find here:** * A favorable environment for **learning** and **professional growth** * **Performance evaluations** and **feedbacks**, aiming at continuous development of our people * **Meal and/or food allowance** for grocery shopping and meals * **Medical and dental coverage** so you and your family can stay healthy * **Pharmacy partnership** for medication discounts * **Childcare assistance** according to current policy * **Gym partnership** to encourage you to exercise * **Partnership with SESC** for varied cultural and leisure activities * **Study partnerships** for language, technology, and course platforms * **Payroll-deducted loan** with attractive rates \+ financial education program * **Corporate University and learning paths** with diverse content on technology, soft skills, market trends, and much more * **Referral Program** with chances for prizes and bonuses * **Group life insurance** Here, there's never a shortage of stories to tell! So, how about grabbing your cup of coffee, tea, juice, or favorite drink, learning more about us, getting inspired, checking our open positions, and becoming part of this constantly growing team?
Av. Mal. Mascarenhas de Moraes, 1008 - Canto do Forte, Praia Grande - SP, 11700-300, Brazil
Negotiable Salary
9823855 - Mid-Level Technical Support Analyst [Praia Grande]63822998950273128
Indeed
9823855 - Mid-Level Technical Support Analyst [Praia Grande]
Description: Experience: * Knowledge of POS (maintenance and installation) \- Cash Register (Mandatory) * Active Directory, DNS, DHCP, file server, print server; * GSuite Google tools; * User support, configuration of Desktops, Notebooks and Tablets; * Applications, Hardware, printers, etc; * Knowledge of network infrastructure, routers and switches; * Experience in operations with ITSM with defined SLAs; * Remote support (Anydesk, TeamView). * Experience in operations with practices in support centers governed by metrics/indicators, such as: SLA, SLO, FCR, TMA, TME, Abandonment rate, satisfaction. Differentiating factors: * Knowledge of ITSM Service Now, usage * Experience in Commercial/Wholesale environments Education: * Higher education in progress or completed in Information Technology fields; Skills: * Teamwork; * Good written and verbal communication; * Flexibility, proactivity, agility and organization; * Commitment; Work Schedule: * Work model: 100% in-person (Praia Grande\-SP); * Working hours: from 07:00 to 15:00 Monday through Friday and on Saturdays from 07:00 to 12:00\. OBS.: Hey! If you don't meet all the job requirements, we still invite you to apply, okay? We will carefully analyze your profile considering all your qualifications What are we looking for? * An organized and responsive individual. Your day-to-day responsibilities: * Handle user requests and incidents, resolving them according to technical procedures and agreed deadlines. * Provide technical support to customers regarding resolution of low and medium complexity incidents. * Create and keep updated technical procedures and knowledge base. * Investigate, diagnose and test problem solutions before contacting the requester; * Interact with other support levels to find correct solutions. * Interact with clients at all hierarchical levels. * Provide end-user support, assisting and clarifying their doubts related to support/infrastructure/systems areas 2509120202531749145
Av. Mal. Mascarenhas de Moraes, 1008 - Canto do Forte, Praia Grande - SP, 11700-300, Brazil
Negotiable Salary
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