Description
Job Summary:
The professional will register and monitor customer complaints, analyze workflows, prepare performance reports and indicators, and provide customer service.
Key Highlights:
1. Customer service and support
2. Critical process analysis
3. Report and indicator development
Description:
Completed high school or currently pursuing a bachelor's degree in Administration, Logistics, International Trade, or related fields.
* Register and monitor customer complaints from the unit;
* Critically analyze departmental workflows and procedures;
* Prepare departmental performance reports and indicators;
* Provide customer service via phone or e\-mail;
* Perform specific support activities for the Customer Service department, record incidents, and assist in CRM system management;
* Prepare performance reports and KPIs;
* Assist with administrative routines of the department.
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