SUPPORT TECHNICIAN

Description

Job Summary: Perform procedures to resolve first-level support requests, including remote support, by using and updating the knowledge base and escalating to higher support levels when necessary. Key Highlights: 1. First-level support handling, including remote support 2. Use and updating of knowledge base 3. Escalation to higher support levels Carry out necessary procedures to resolve service catalog requests categorized for first-level support, including remote support, by using and/or updating the knowledge base. Escalate tickets to higher support levels in case of unsuccessful resolution. Education Technical education in Information Technology, Telecommunications, Electronics, or Electrotechnics. Professional Experience Minimum 12 months of professional experience in the field. Payment: R$2\.500,00 \- R$3\.000,00 per month Benefits: * Medical assistance * Food allowance * Meal voucher * Transportation allowance Work Location: On-site