Job Summary: Responsible for implementing and continuously refining Artificial Intelligence solutions to increase deflection rate and customer satisfaction. Key Highlights: 1. Implementation and refinement of Artificial Intelligence solutions 2. Focus on customer success with excellence in support and projects 3. Established presence in the Brazilian market since 1999 · Responsible for implementation and continuous refinement of Artificial Intelligence solutions, including **IA Agents**, **Copilot**, and **Advanced A** · Increase deflection rate and improve customer satisfaction (CSAT) through AI implementations **Core Pillars and Values:** · Bring "amazing" and technological solutions to the corporate environment. · Focus on customer success through excellence in our support and projects with a specialized team, especially within the CX ecosystem. · **History and Experience:** Established presence in the Brazilian market since 1999 **Purpose/Mission:** Support companies in leveraging customer relationships through technology and innovation, elevating teams to maximum productivity. **Requirements:** **1\- Zendesk experience:** Solid knowledge of Zendesk Support and Guide administration (mandatory) **2\- Conversational AI:** Familiarity with Natural Language Processing (NLP), chatbots, and Large Language Models (LLMs) **3\-** Zendesk certifications **4\-** English proficiency preferred **5\- Prior experience in this role** **6\- Bachelor's degree in Technology or related fields (completed or nearing completion)** Benefits: Transportation allowance Meal voucher: R$ 704.00 on Flash Card Remote work allowance: R$ 158.00 Medical and dental assistance Life insurance Total Pass Employment type: Permanent CLT Compensation: R$3\.500,00 \- R$4\.500,00 per month Benefits: * Medical assistance * Dental assistance * Internet allowance * Life insurance * Remote work * Meal voucher Work location: Hybrid remote work for São Bernardo do Campo, SP