SENIOR OPERATIONS ANALYST

Description

Job Summary: Movida is seeking collaborators to provide customer service via WhatsApp, phone, and email, emphasizing courtesy, active listening, and empathy to resolve customer requests. Key Highlights: 1. Customer service focused on courtesy and empathy 2. Proactive search for solutions to customers' needs 3. Detailed recording of interactions in the system Movida is a company offering innovative urban mobility solutions and operates under a business model strongly oriented toward socio-environmental development. Since entering the market in 2006, it currently boasts Brazil's newest vehicle fleet and maintains locations in the country's major cities and airports. The company is recognized as a modern car rental provider aligned with the latest technological trends, investing in fleet diversification and renewal, employee training, and exclusive services. Guided by its devotion to service, Movida pioneered offerings such as monthly and long-term vehicle rentals for individuals, pre-payment options, and 27-hour daily rates. Focused on technology, it also led the industry by introducing solutions like web check-in, in-car Wi-Fi, social media chatbots, and contactless payment technology across all vehicles. A company of SIMPAR, it is now part of Movida Participações, established in 2015 to manage operations related to car rentals, used vehicle sales, and light-vehicle fleet outsourcing management. With over 6,000 passionate employees, Movida distinguishes itself through its innovative and straightforward approach. Customer focus and its people are at the core of its DNA! All selection processes conducted by **MOVIDA** are affirmative, inclusive, and non-discriminatory. **Responsibilities and Duties** ACTIVITIES: * Provide customer service via WhatsApp, phone, and e-mail, always demonstrating courtesy, active listening, and empathy. * Identify solutions for reported issues; * Understand customers' needs and document them thoroughly in the system; * Provide support and seek solutions for inquiries. **Requirements and Qualifications** * Microsoft Office Suite * Completed High School Education **Additional Information** We offer the traditional benefits you already know—and go beyond them. Learn more! * **TUNED IN TO YOU:** Specialized assistance for our employees and their families via a 24-hour center offering psychological, health, social, family, financial, and/or legal support—all strictly confidential. * Extended **Maternity Leave** and **Paternity Leave**, plus a **Newborn Kit** for new mothers and fathers. * We understand how vital children's and adolescents' education is. At **MOVIDA**, we help with purchasing **school supplies kits** for our employees’ children. * Our employees enjoy exclusive access to a **discount platform** covering travel, culture and entertainment, services, gastronomy, education, and wellness. * Through the **MOVIDA University**, our employees learn and accelerate their professional development, becoming protagonists of their own careers.  * We recognize and value our **veteran employees** who celebrate years of service with us. Employees with **more than 15 years** receive an especially grand celebration event. * **Mom's Corner:** This space, located at the Itaim Bibi headquarters and the administrative headquarters in Mogi das Cruzes, is dedicated to mothers returning from maternity leave who wish to **continue breastfeeding**. The area provides all necessary **equipment for milk expression and storage, ensuring privacy and comfort.** **** * **Totalpass:** Access to an extensive network of gyms and mental health and nutrition services, promoting healthy habits and well-being. Do you identify with this position? Explore our open positions, apply, and join us in growing with a company that expands every day. **About Movida** Movida (MOVI3\) is a car rental company providing innovative urban mobility solutions for all types of needs. As a pioneer in offering services such as monthly rentals for individuals, in-car Wi-Fi, pre-payment options, and social media chatbots, it became the first car rental company in Brazil to go beyond just renting cars—helping revolutionize the car rental sector nationwide. Attuned to the times, Movida invests in sustainability: it was the world’s first publicly traded car rental company to earn B Corporation Certification, joining an elite group of companies whose business models prioritize socio-environmental development. In Brazil, it was the first to launch a program like Carbon Free, which neutralizes CO2 emissions generated by its customers’ rentals. Since entering the market in 2006, Movida was acquired by JSL in 2013 and went public in February 2017; today, it is one of the companies within SIMPAR S.A. With an innovative profile combined with strong corporate governance, it serves both retail customers through car rentals and corporate clients through fleet outsourcing, in addition to selling used vehicles. Following substantial investments over the past four years, Movida now operates a fleet exceeding 268,000 vehicles, 259 car rental locations, and 89 used-vehicle sales points. Further information is available on Movida’s website: https://www.movida.com.br/