Planning Manager

Description

Job Summary: Winover is seeking a Planning Manager to lead the planning ecosystem, with an emphasis on team development and transforming knowledge into results. Key Highlights: 1. Dynamic, welcoming, and collaborative work environment 2. Opportunities for continuous development and team recognition 3. Focus on work-life balance **Winover** is an organization committed to the **well-being and growth of its employees**. Our work environment is dynamic, welcoming, and collaborative, offering opportunities for continuous development and team recognition. We believe our employees are the key to the company’s success; therefore, we prioritize work-life balance and promote practices that ensure quality of life at work. We seek a \***Planning Manager\*** with keen attention to team development and passion for teaching in a practical and efficient manner. In an environment that values respect, diversity, and evolution, the challenge is to transform knowledge into action. If the idea of transforming knowledge into results resonates with you, this opportunity may be the next step in your career. What we offer: **Positive Work Environment:** We believe a healthy organizational climate is fundamental to everyone’s well-being. Here, you’ll find colleagues and managers ready to support your development. **Growth Opportunities:** We invest in our employees’ professional growth through training programs and internal promotions. **Attractive Benefits:** In addition to market-competitive compensation, we offer benefits ensuring quality of life, such as medical assistance and well-being programs. **Responsibilities and Duties** * Lead the Planning ecosystem (MIS, Control Desk, Digital, and Forecast), ensuring synergy across departments and efficient use of data. * Define performance targets (SLA, adherence, productivity, forecast) aligned with the company’s strategic objectives. * Conduct capacity and scenario analyses, ensuring accurate operational sizing. * Supervise the full planning cycle: demand forecasting, scheduling, KPIs, and reporting to Executive Management. * Ensure governance of processes and rituals (committees, dailies, SLA reviews, and check-ins with Operations). * Monitor financial and operational KPIs, linking performance to cost, ROI, and margin per contract. * Coordinate execution of automation, BI, and digital optimization projects in partnership with IT and Operations. * Develop and train successors at tactical and technical levels, promoting autonomy and continuous learning. **Requirements and Qualifications** * Bachelor’s degree in Engineering, Business Administration, Statistics, or related fields. * Preferred: Postgraduate degree or MBA in Strategic Planning, Data Analytics, or Operations Management. * Experience leading teams of over 30 people. * Direct and indirect management of teams. * Analytical capability and data-driven decision-making skills. * Willingness to travel to **São José dos Campos and São Paulo** (client visits). * Immediate availability to start.  **Additional Information****More than a Contact Center—we are Credit Recovery specialists.** ------------------------------------------------------------------------------ A company that goes beyond financial results. Here, we value people, because we believe engaged professionals deliver the best solutions to assist customers in recovering their credit. We are looking for new talents who can join forces with our current team. Interested? **Then explore our job openings and** **\#joinwinover****!** ----------------------------------------------------------