**Customer Support Assistant** **Job Summary** We are seeking an **experienced, responsible, and committed professional** to join our Customer Support team. The Customer Support Assistant will be responsible for delivering high-quality support and comprehensive assistance to customers of **flexible benefits products**, ensuring a positive, agile, and empathetic experience across all interactions. **Key Responsibilities** * Provide first- and second-level customer support via phone, chat, or e\-mail; * Send and track **contracts, access credentials, and login information**; * Clarify user questions regarding card usage and features; * Perform administrative tasks related to support operations; * Collaborate with internal departments to resolve requests and continuously improve service quality; * Contribute suggestions and best practices to enhance the customer experience. **Mandatory Requirements** * **Professional profile:** mature profile with well-established professional conduct; * **Minimum 2 years’ experience** in customer service, technical support, call centers (SAC), or customer success; * Strong verbal and written communication skills; * Ability to maintain emotional composure under pressure; * Knowledge of business processes; * Knowledge of Customer Experience (CX); * Organizational skills, sense of responsibility, and attention to detail; * Intermediate proficiency in support tools and Office/Google Workspace suites. **Desired Behavioral Profile** * **Emotional maturity:** ability to interact calmly and empathetically with diverse customers and situations; * **Collaborative and professional attitude:** focus on solutions and fostering a positive work environment; * **Active listening and empathy:** understanding customer needs and providing attentive, respectful support; * **Proactivity and commitment:** acting autonomously to resolve and prevent issues; * **Balance between speed and quality:** delivering swift solutions without compromising service care. **Preferred Qualifications** * Experience in companies offering **benefits, HR, fintechs**, or **financial services**; * Experience in **corporate customer service (B2B)** and partnership management; * Experience with ticketing systems, CRMs, and customer management platforms. ### **Compensation and Benefits** * **Salary: R$ 2\.792,00** * **Meal Allowance: R$ 800,00** * **Remote Work:** 1 day per week * **Health/Insurance:** Dental Plan, **ÚTIL SAÚDE DUO 24H** (after probation period), Life Insurance, Personal Accident Insurance, Extended Funeral Assistance. * **Assistance Programs:** Home Assistance and Appliance Assistance, **Pet Assistance**. * **Allowances:** Daycare Allowance (amount to be defined), **Come-and-Go Allowance** (R$ 100 for transportation or fuel). * **Extras:** **Birthday Day Off**, Special Celebrations, Salary Advance (Útil Card). * **Differentiator:** Light and relaxed work environment, **full focus on support!** Minimum Education Level: High School (Secondary Education) Willingness to travel