Customer Experience Assistant

Description

Job Summary: We are seeking a Customer Experience Assistant to provide customer support with a focus on accounting and tax processes, ensuring organization, clear communication, and excellence in service. Key Highlights: 1. Customer service focused on accounting and tax-related requests 2. Organization and verification of tax and accounting documentation 3. Interface between clients and internal departments for process tracking ? **About the Position** We are seeking a **Customer Experience Assistant** to provide customer support with a focus on **accounting and tax processes**, ensuring organization, clear communication, and excellence in service. ? **Main Responsibilities** * Attend to and support clients regarding accounting and tax-related requests. * Organize and verify documentation (invoices, certificates, payment slips, declarations). * Monitor processes such as: invoice issuance, regularization procedures, installment plans, certificates, ancillary obligations, Radar, GNRE, DIFAL, etc. * Serve as the interface between clients and internal departments (tax, accounting, legalization, and finance). * Record and track tasks in internal systems (status, deadlines, pending items). * Ensure clear, concise, and company-standard communication. ✅ **Requirements** * Completed high school education (currently pursuing a bachelor’s degree in **Accounting, Business Administration, or related fields** is a plus). * Basic to intermediate knowledge of **tax and accounting routines**. * Familiarity with: + Invoices (input, output, CFOP) + Tax obligations (ICMS, ISS, DIFAL, GNRE, installment plans) + Accounting and tax documentation * Strong written and verbal communication skills. * Organizational skills, attention to deadlines, and a strong sense of responsibility. * **Desired Experience** * Prior experience in: + **Accounting firms**, tax or accounting departments; + Customer service within administrative, financial, or tax departments; + Supporting processes such as **legalization, tax regularization, issuance of payment slips and certificates**. ? **Behavioral Profile** * Organization and attention to detail * Proactivity and sense of priority * Clear, empathetic, and professional communication * Ability to handle multiple requests