TECHNICAL SUPPORT ANALYST (Cbyk)

Description

Job Summary: IT technical support professional responsible for customer onboarding, Level 1 support, ticket triage, error analysis, and integration support. Key Highlights: 1. Technical onboarding of new customers and system integration 2. Level 1 technical support via help desk, WhatsApp, email, and Slack 3. Error analysis and support for integrations via REST APIs An Information Technology Services company is seeking a Technical Support Analyst in Mauá. **Responsibilities:** Conduct technical onboarding of new customers, ensuring correct integration between systems. Provide Level 1 technical support via channels such as help desk, WhatsApp, email, and Slack. Perform ticket triage and prioritization, registering and tracking tickets within established SLA timeframes. Conduct basic analysis of operational and systemic errors, identifying root causes in integrations and data flows. Provide support for integrations via REST APIs, using tools such as Postman to test requests. Process and analyze CSV and JSON files, validating data consistency in integrations. Interface with internal technology, product, and business teams to escalate more complex tickets. Monitor customers during the implementation phase, ensuring adherence to solution usage. Provide support by guiding customers on optimal platform feature utilization and resolving questions. Previous experience as a Technical Support Specialist, Help Desk Analyst, Technical Support Technician, or Customer Service Analyst may indicate alignment with some of the responsibilities of this position. **Desired Qualifications:** **Education:** Currently pursuing a bachelor’s degree **Experience:** Relevant experience required **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits: Details provided during the interview stage. **Additional Information:** * #UrgentOpening * Employment Type: Hybrid — hybrid work model. * Candidates from Ribeirão Pires, Santo André, Rio Grande da Serra, or São Caetano do Sul are also eligible for this position. * Duration: Full-time * Working Hours: To be determined.