OPERATIONS COORDINATOR – UNIT

Description

Job Summary: Opportunity to work in the patient services area of the largest integrated healthcare network in Brazil, coordinating teams and ensuring excellence in service delivery and process management. Key Highlights: 1. Join the largest integrated healthcare network in Brazil. 2. An agile environment that values innovation and leadership. 3. Promotes dignity and respect for all people. Join the patient services area of the largest integrated healthcare network in Brazil. Here, you’ll find an agile environment that values innovation and leadership. In this team, you’ll have the opportunity to manage patient services across Hospitals, Laboratories, and the Customer Service Center of the largest integrated healthcare network in Brazil. **We care holistically—therefore, we are present at every touchpoint in the lives of millions of patients, and it is precisely this approach that enables us to achieve outstanding results, as we welcome all individuals exactly as they are.** **Diversity matters to us!** **We recognize that diversity drives innovation in our workplaces—but above all, we are certain that we are part of the transformation. We promote dignity and respect for all people, so they feel safe being their authentic selves.** **Our opportunities are open to everyone who believes in transforming the future of healthcare. We encourage applications from all those who recognize the importance of building a prejudice-free, harassment-free, and discrimination-free environment—be part of the transformation and \#VemSerDasa. Together, we always deliver our best.** **Be the person who transforms the future of healthcare,** **\#VemPraDasa \#DasaLovers \#VemSerDasa** **Important:** We do not charge any fees during our selection processes. **Responsibilities and Duties** **RESPONSIBILITIES AND DUTIES** About the Position: * Coordinate and supervise the team to ensure operational efficiency and service quality; * Ensure excellence in customer service and service delivery, promoting continuous process improvement and patient satisfaction; * Laboratory process management; * Administer unit operations, monitoring performance indicators, optimizing resources, and ensuring compliance with quality standards and regulations. **Requirements and Qualifications** **REQUIREMENTS AND QUALIFICATIONS** **If delighting customers and delivering service excellence resonate with you, the Dasa Patient Services area is your place.** To transform healthcare, you must: * Hold a completed undergraduate degree in Biomedicine, Pharmacy, or Biology; * Have experience managing teams and administrative processes in healthcare units or diagnostic medicine; * Possess technical knowledge in diagnostic medicine and strong customer service practices; * Demonstrate leadership skills, people management capabilities, and continuous process improvement expertise. **Additional Information** **ADDITIONAL INFORMATION:** By caring for our people, we become the healthcare that people desire and the world needs—check out our benefits: * **Nutrition Support:** Meal Voucher / Food Voucher or On-site Cafeteria (depending on location); * **Health Support:** Health Insurance and Life Insurance; * **Professional Development Support:** Dasa University, Development & Career Cycle, Technology/PMAX Academies, and the “Crescer” Program within Dasa; * **Others:** Transportation Voucher and Performance-Based Bonus (PPR). Only Dasa offers—The Health Program, built upon five pillars: * **Spiritual:** Yoga; * **Physical:** TotalPass, Primary Care Clinic, discounts on exams and vaccines; * **Intellectual:** Dasa University; * **Relational:** UAU Benefits Club and SESC benefits; * **Emotional:** Telepsychology; * **Benefits may vary depending on the job’s region and brand.** **Work Model:** On-site **You will work across two units:** Mogi das Cruzes and Guararema **Working Hours:** 7:00 AM–4:00 PM, Monday–Friday; 7:00 AM–11:00 AM, Saturday **Please always monitor the email address registered with us, as this is how we will communicate with you.** **Join the Future of Healthcare** Our passion for caring for people and delivering the best experience to our customers is what drives us. Have you ever considered joining Latin America’s largest laboratory network and contributing to transforming the future of healthcare? Here, we continuously seek innovative solutions for disease detection and prevention—with a focus on compassionate care, quality excellence, and holistic attention. We are a benchmark in technology and innovation, offering a comprehensive portfolio of tests and services that enables us to care for over 20 million patients annually. Come join our purpose and live daily what it means to transform healthcare with excellence, empathy, and commitment. **Being Dasa Means Being Yourself** We believe diversity fuels innovation—and, above all, is essential to building a fairer, more inclusive, and transformative environment. We value respect, creating a space where everyone feels safe being their true selves. Thus, our opportunities are open to anyone who identifies with our purpose of transforming the future of healthcare. For more opportunities, visit: dasa.com.br/carreira **\#VemSerDasa** **Important:** We do not charge any fees during our selection processes.