CRM CUSTOMER SERVICE ANALYST

Description

Job Summary: The professional will be responsible for customer service across multiple channels, problem resolution, and support to various departments, with an emphasis on customer satisfaction and effective communication. Key Highlights: 1. Central focus on customer satisfaction and problem resolution. 2. Collaboration with marketing and support for customer service consultants. 3. Opportunity to work for a solid and ethical real estate development company. Founded 17 years ago, **RIBEIRA** is the real estate assets company of JSP \- Júlio Simões Participações. Throughout our journey, we have developed projects offering quality, comfort, and well\-being. Thus, we generate sustainable value for society as a whole—and especially for the regions and cities where we operate—totaling over 5 million m², including properties, land, and real estate developments. Customer care and respect constitute the core pillar of this real estate development company, establishing trustworthy relationships grounded in ethics, responsibility, and appreciation of people. As evidence of the strength of our business and the value we place on our customers, we share the culture and values of JSP, the holding company of the Simões family and owner of RIBEIRA and other renowned Brazilian companies. All selection processes conducted by **RIBEIRA** are affirmative, inclusive, and non-discriminatory. **Responsibilities and Duties** * In-person, telephone, and email customer service; * Clarifying doubts regarding construction status events, assemblies, and recalls; * Monitoring social media platforms (Reclame Aqui, Facebook, Twitter) to resolve issues; * Supporting various departments regarding the development of central customer service consultants, quality of responses, and correct use of related systems; * Identifying flaws in customer service procedures and mediating with responsible parties (internal customers) to resolve them as quickly as possible, thereby minimizing impacts on the company’s consumers; * Drafting announcements on predefined topics or upon request from internal customers, aiming to anticipate potential questions from buyers; * Collaborating with the marketing department to approve materials and content for promoting products and services to customers; * Acting as backup, covering call overflow from the Central, breaks, justified absences, meals, and vacations. **Requirements and Qualifications** * Completed high school education (college enrollment in Administration, Communication, Marketing, Commercial Management, or related fields preferred); * Proficiency in Microsoft Office and CRM systems; * Prior experience in customer service, preferably within the real estate sector, construction companies, real estate developers, or service-providing companies; * Strong analytical, argumentative, and communication skills; * CRM knowledge (mandatory); * Willingness to travel (mandatory); * Valid driver’s license (categories A/B) (mandatory); * Personal vehicle (preferred). **Additional Information** Founded 17 years ago, RIBEIRA is the real estate assets company of JSP \- Júlio Simões Participações. Throughout our journey, we have developed projects offering quality, comfort, and well\-being. Thus, we generate sustainable value for society as a whole—and especially for the regions and cities where we operate—totaling over 5 million m², including properties, land, and real estate developments. Customer care and respect constitute the core pillar of this real estate development company, establishing trustworthy relationships grounded in ethics, responsibility, and appreciation of people. As evidence of the strength of our business and the value we place on our customers, we share the culture and values of JSP, the holding company of the Simões family and owner of RIBEIRA and other renowned Brazilian companies.