TECHNICAL SUPPORT ASSISTANT

Description

Job Summary: Professional to provide technical support to software users via telephone and electronic means, including administrative tasks and ticket control. Key Highlights: 1. Technical support for software users 2. Incident logging and problem resolution 3. Administrative tasks and ticket control A software company is seeking a Technical Support Assistant in Santa Branca. **Responsibilities:** Provide technical support to users of the company's software via telephone and electronic channels (chat, e\-mail, and tickets), clarify doubts, log incidents, and assist in problem resolution. Also perform administrative tasks within the technical support department, such as ticket control, record updates, report preparation, and support for internal department routines. Previous experience as a User Support Assistant, Help Desk Assistant, Junior Support Technician, or Technical Support Analyst may indicate suitability for some activities of this position. Completed Technical Course Required experience **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Meal Allowance * Health Insurance * Dental Insurance * Birthday Day Off * Gympass **Additional Information:** * Employment Type: Hybrid \- Hybrid work model. * Candidates from Jacareí, Guararema, Salesópolis, or São José dos Campos are also considered for this position. * Duration: Full-time * Working Hours: Monday to Friday, from 08:15 to 17:15\.