**About Bradesco** Bradesco is one of Brazil’s largest financial groups, with a history marked by pioneering spirit and innovation. Through our broadly diversified portfolio of financial products, banking services, and insurance offerings, we contribute to individuals’ aspirations and to the sustainable growth of businesses and society. Join our financial ecosystem and impact the experience of millions of people! At Bradesco, we value diversity in all its forms. Therefore, our job openings are open to everyone, regardless of gender, race, sexual orientation, disability, age, or any other characteristic. Learn more at https://banco.bradesco/html/classic/sobre/index.shtm **Responsibilities and Duties** What is our Corporate & Business team? We are responsible for transforming Retail PJ (Legal Entities), focusing on improving the operational journey of PJ Managers and the experience of our MEI, PJ, and Corporate clients. Work model: Hybrid – 3 days onsite Location: Osasco/SP **What will your day-to-day look like?** As a Senior Customer Experience Analyst, you will work within the Channel Management and Customer Experience department, with the following key responsibilities: * Organize, structure, and ensure the quality and reliability of customer experience-related data. * Analyze data to identify gaps, friction points, and opportunities across the customer journey. * Build and monitor conversion funnels, identifying improvement areas and optimization opportunities. * Develop and automate dashboards featuring performance, CX, and business KPIs. * Conduct analytical studies, exploratory analyses, and in-depth diagnostics on customer behavior. * Create executive reports and presentations, translating complex data into clear, objective, and actionable insights. **Requirements and Qualifications** What do you need to have or know? * Completed undergraduate degree * Proficiency in VBA, Power BI, SAS, SQL, and Databricks * Experience with predictive and correlation analysis * Advanced Microsoft Office Suite knowledge (especially Excel) * Minimum 3 years’ experience handling data, structuring analyses, and converting data into strategic insights * Expertise in storytelling and problem solving **What We Offer** At Bradesco, we value health and well-being, offering an extensive benefits portfolio to all our employees: * PLR or Bonus: Based on position eligibility* * Health Insurance * Dental Insurance * Life Insurance * Food Allowance * Meal Voucher * 13th Food Basket * Total Pass * Commuter Benefit (optional enrollment) * Discounts on products and services from partner companies * Private Pension Plan (optional enrollment, with financial contribution from Bradesco Organization) * Bradesco Well-Being Program: health, well-being, and quality-of-life initiative * Unibrad: Bradesco Corporate University * Fee Waivers: special conditions on various products and services * Daycare or Nanny Assistance * Extended Paternity Leave of 20 days * Maternity Leave of 180 days, including prenatal and postpartum support