**Join Novibet as a Customer Support Agent (ES) and Drive Global Growth!** Are you ready to take on a pivotal role within a dynamic, fast-growing company? If you’re passionate about customer service and thrive in a high-paced environment, this could be the perfect opportunity for you. **Who are we?** Founded in 2010, Novibet is a leading GameTech company with a strong international presence. We operate across multiple markets, including Greece, Cyprus, Ireland, Canada, Brazil, Mexico, Chile, Ecuador, Finland, Italy, and New Zealand. With offices in Greece, Malta, and Brazil, our mission is to deliver unparalleled sports betting and online gaming experiences to our rapidly expanding customer base. **Why Novibet?** At Novibet, we’re proud to have been certified as a Great Place to Work consecutively since 2021 — reflecting our commitment to cultivating a positive, inclusive, and supportive workplace. Join us and become part of a global team of over 1,200 people who value collaboration, innovation, and personal growth. **What are we looking for?** As a **Customer Support Agent** at Novibet, you’ll serve as the first point of contact for customers, addressing questions and concerns regarding account management and betting options. You’ll resolve issues such as payment errors or access difficulties, ensuring an exceptional customer experience. **What are the responsibilities?** * Support our customer base via live chat, email, and social media, handling a wide range of account-related inquiries — including payments, login, verification, and betting queries. * Respond promptly to customer inquiries. * Handle complaints and provide appropriate solutions. * Escalate unresolved requests and issues to internal departments and track progress to ensure resolution. * Log issues, questions, comments, and complaints. * Enhance the customer experience by providing feedback to Product teams. **Requirements** * High school diploma or equivalent; * Prior experience in a similar role or within call center environments; * Fluency in Spanish and Portuguese (and fluency in English is a major plus!); * Familiarity with computer systems and digital tools; * Experience with support tools such as Zendesk or similar platforms is desirable; * Excellent interpersonal communication skills — ability to communicate clearly and effectively with customers, understand their needs, and deliver swift solutions; * Flexibility to work rotating shifts. **Benefits** We truly value our people at Novibet! Our environment is vibrant, dynamic, fast-paced, and full of energy — we encourage everyone to reach their full potential while enjoying every step of the journey. Here’s what you’ll find when you join us: * Competitive compensation: Attractive salary and annual bonus scheme. * + ️ Medical, dental, and life insurance plans. * Meal allowance: R$43.00 per day, deposited onto a flexible card (Flash). * Career growth: Career development, performance management, and internal advancement opportunities. ️‍* ️ Well-being: Access to Wellhub for physical and mental health. * Childcare assistance for children up to 6 years old. * Inclusive environment: A welcoming, international, and multicultural team. * Engagement activities: Internal events and campaigns, sports, and team-building activities. At Novibet, we value diversity and are committed to fostering an inclusive and equitable workplace. All decisions related to recruitment, hiring, promotion, compensation, training, and employee development — and all other terms and conditions of employment — are made without regard to race, religion, color, gender identity, sexual orientation, marital status, disability or chronic illness, age, ancestry, or place of origin.