Technical Delivery Specialist

Description

#### **About the position:** If you are a dynamic professional with strong communication skills, well-organized, detail-oriented, and skilled in interpersonal relationships, you will be an excellent fit for this role! We seek a professional who combines technical expertise and customer service skills to ensure a positive vehicle delivery experience and that customers leave the dealership fully satisfied with both the service and the product. #### **Key responsibilities:** * Perform the final technical inspection of the vehicle prior to delivery, verifying all safety items, functionality of electronic systems, engine, and other mechanical components to ensure the vehicle is in perfect condition. * Verify and organize all required documentation for delivery, including the owner's manual, warranty certificate, license plate documents, and invoice. * Explain in detail to the customer the operation of the vehicle’s main systems—such as electronic controls, audio system, air conditioning, navigation, safety features, and other technological components—to ensure the customer is familiar with proper usage. * Respond to customers’ technical questions regarding the vehicle, its features, basic maintenance, and recommended care practices. * Collaborate with the sales team to ensure vehicle delivery proceeds smoothly and satisfactorily, meeting all customer expectations. * Report to the technical team and management any issues identified during vehicle delivery that may require adjustments or improvements. #### **Requirements:** * Completed high school education * CNH: Valid Brazilian National Driver’s License (Category B) * Strong verbal communication skills and ability to convey technical information clearly and accessibly to customers. * Ability to conduct thorough vehicle inspections and ensure vehicles are ready for delivery. * Organized, dynamic profile with a strong focus on customer satisfaction. #### **Preferred qualifications (advantageous):** * Completed or currently pursuing a bachelor’s degree; * Basic knowledge of automotive mechanics (technical training in this field is desirable). * Practical knowledge of automobiles, electronic and mechanical systems, and ability to explain their functions clearly. * Prior customer service experience, preferably in the automotive sector, is advantageous. #### **Benefits:** \[Include benefits offered by the operation]