Junior Support Analyst

Description

Job Summary: Provide technical support for a comprehensive enterprise resource planning (ERP) system, assisting users in resolving inquiries, identifying issues, and forwarding improvement requests to the development team. Key Highlights: 1. Technical support for customers of an enterprise resource planning (ERP) system 2. Problem diagnosis and incident management 3. Collaboration with development teams to enhance the system JOYn RH is a recruitment consultancy specializing in talent acquisition; we hire top-tier professionals for our clients across Brazil and worldwide. **About the position:** We are recruiting for a Support Analyst role responsible for providing technical support for a comprehensive ERP system used by companies for financial, tax, commercial, HR, and operational process management. This role plays a critical part in supporting system users—assisting with inquiry resolution, issue identification, and forwarding improvement requests to the development team. We seek a technically proficient, analytical, and communicative professional capable of understanding client needs and translating those requirements into system-based solutions. **Responsibilities:** * Technical Support: Provide technical support related to the ERP system via phone or ticketing system. * Problem Diagnosis: Understand and analyze user requests to identify potential system faults or inconsistencies. * Incident Management: Log, track, and route technical tickets to the appropriate departments. * Collaboration with Development: Replicate technical issues to the development team when necessary and assist in identifying system enhancements. * Customer Guidance: Support customers in correctly using system functionalities. * Request Tracking: Monitor tickets until resolution and ensure timely, appropriate feedback to users. Requirements: * Bachelor's degree in Information Technology, Information Systems, Systems Analysis and Development, or related fields. * Prior experience in technical support or help desk roles. * Basic knowledge of computing, networking, and systems. * Strong communication skills for customer interaction and guidance. * Analytical mindset, organizational skills, and attention to detail. Benefits: * Meal allowance starting from the first month * Health and dental insurance after the probationary period * Environment fostering strong professional growth and hands-on learning * Culture that values autonomy, initiative, and continuous improvement