**Description:** **Education:** Completed high school. **Professional Experience:** Experience in technical support activities; Technical knowledge in the ICT field, compatible with the activities to be performed. **Certifications/Courses/Training:** ITIL v3 or higher certification, or ITIL v3 completion certificate (minimum duration of 20 hours). Computer networks course (minimum duration of 40 hours). Completion certificate for a technical course in microinformatics (minimum duration of 40 hours). Completion certificate for a Microsoft Windows 10 or higher course (minimum duration of 40 hours). Completion certificate(s) for Microsoft Office 365 course(s) covering Word, Excel, and PowerPoint (minimum duration of 60 hours). Ability to quickly understand user issues. Ability to clearly express and convey information. Basic knowledge of maintenance (hardware and software) and operation of microcomputers. Basic knowledge of computer networks and TCP/IP. Basic knowledge of telephony. Basic knowledge of networking equipment (switches and wireless access points). 251213020220198482