Description: Education: * High school diploma Professional Experience: Relevant experience in technical support activities. Technical knowledge in the ICT field, compatible with the tasks to be performed. Certifications/Courses/Training: ITIL v3 or higher certification, or ITIL v3 completion certificate (minimum 20 hours). Computer networking course (minimum 40 hours). Completion certificate for a technical course in microinformatics (minimum 40 hours). Completion certificate for a Microsoft Windows 10 or higher course (minimum 40 hours). Completion certificate(s) for Microsoft Office 365 courses covering Word, Excel, and PowerPoint (minimum 60 hours). * Ability to understand user problems. * Ability to express and convey information clearly. * Basic knowledge of maintenance (hardware and software) and operation of microcomputers. * Basic knowledge of computer networks and TCP/IP. * Basic knowledge of telephony. * Basic knowledge of network equipment (switches and wireless access points). 2512130202201065757