E-COMMERCE CUSTOMER SERVICE REPRESENTATIVE

Description

Job Summary: E-commerce Customer Service Representative responsible for providing digital support to students and applicants, delivering information and administrative assistance. Key Highlights: 1. Digital support for students and applicants via digital channels, with focus on WhatsApp. 2. Recording and updating service history in CRM. 3. Prompt resolution of inquiries and issues with empathy and clarity. The college is seeking an E\-commerce Customer Service Representative in João Pessoa. **Responsibilities:** Provide digital support to interested students and applicants through digital channels, with emphasis on WhatsApp. Deliver detailed information about courses, selection processes, and internal institutional procedures. Record and consistently update service history in the CRM system. Ensure prompt resolution of inquiries and issues while maintaining standards of empathy and clarity. Provide support for basic administrative tasks and spreadsheet organization using Microsoft Office Suite. Previous experience as an Online Sales Consultant, Customer Service Representative, Digital Sales Assistant, or E\-commerce Support Agent may indicate alignment with some responsibilities of this position. High school diploma required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:** * Employment Type: Full-time, on-site. * Schedule: Full-time. * Working Hours: Monday to Friday, from 1 p.m. to 10 p.m. Biweekly Saturdays, from 8 a.m. to 5 p.m.