Customer Service Analyst

Description

Job Summary: A professional responsible for consumer support, managing requests from various departments, documenting and optimizing service workflows. Key Highlights: 1. Comprehensive handling of requests from various departments 2. Assistance in structuring and optimizing customer service workflows 3. Documentation and monitoring of customer interactions A technology company is seeking a Customer Service Analyst in Belém. **Responsibilities:** Consumer support covering requests from various company departments. Fundamental knowledge of each department's processes (e.g., finance, technical support, implementation, customer success, etc.). Appropriate routing of requests. Documentation and monitoring of customer interactions. Assistance in structuring and optimizing customer service workflows. Previous roles such as Customer Support Specialist, Customer Service Coordinator, Relationship Consultant, or Customer Service Agent may indicate alignment with some responsibilities of this position. **Desired Qualifications:** **Education:** Completed high school **Experience:** Prior experience required **Compensation and Benefits:** * Salary: 1\.800,00 * Food Allowance * Meal Voucher * Transportation Voucher * Health Insurance * Dental Insurance * Birthday Day Off **Additional Information:** * Employment Type: Permanent \- On-site * Schedule: Full-time * Working Hours: To be determined.