CUSTOMER EXPERIENCE ANALYST

Description

Job Summary: Customer Experience Analyst responsible for analyzing and resolving customer complaints, identifying improvements, and ensuring compliance in the financial sector. Key Highlights: 1. Investigate and resolve customer complaints autonomously and critically. 2. Prepare reports with analyses and suggestions for continuous improvement. 3. Ensure compliance with financial sector regulations and support audits. A financial services company is seeking a Customer Experience Analyst in Itaperuçu. **Responsibilities:** Analyze and resolve customer complaints autonomously and critically. Conduct in-depth case investigations, considering rules, internal policies, data, and historical records. Determine the validity of complaints and define appropriate actions. Engage and monitor responsible departments to ensure rapid and effective solutions. Prepare reports with analyses, trends, and improvement suggestions. Identify opportunities to enhance processes and customer experience. Participate in strategic meetings, providing insights and recommendations. Support and lead sales promoter certification. Contribute to training and guidance based on key issues identified. Ensure compliance with financial sector regulations and support audits and internal controls. Previous experience as a Customer Service Specialist, Customer Support Analyst, User Experience Consultant, or Customer Satisfaction Coordinator may indicate alignment with some responsibilities of this position. Bachelor’s degree required. Relevant experience required. **Compensation and Benefits:** * Salary: 7\.500,00 * Cost-of-Living Allowance * Meal Voucher * Food Allowance * Medical Assistance * Dental Assistance * Daycare Assistance **Additional Information:** * Employment Type: Hybrid \- Hybrid work model. * Candidates from Rio Branco do Sul, Almirante Tamandaré, Colombo, or Campo Magro are also eligible for this position. * Duration: Full-time * Working Hours: To be determined.