Description: Education: Completed high school and a technical professional course in the IT field, or pursuing a higher education degree in IT from the second semester onward. Experience: Experience in providing IT support to corporate users. Courses/Training: * Training of at least 20 (twenty) hours on Microsoft Windows 10 or later. * Knowledge of microcomputer operation, including the use of office automation software. * Knowledge of wired and wireless computer networks, as well as the TCP/IP protocol. * Knowledge in using individual and departmental videoconferencing equipment and accessories. * Replace and relocate modules and equipment according to demand and prior planning; * Replace consumables and perform general equipment maintenance (e.g., microcomputers, laser printers); * Perform minor repairs on components of services provided to users (equipment, systems, technical/regulatory documentation, etc.); * Install and configure software on user microcomputers; * Create scripts and software installation packages. * Perform computer imaging, deployment, and application; * Activate, test, and deactivate network points and general IT equipment; * Perform cabling services for twisted-pair network cables at 10/100 Mbps, following established connectorization standards; * Execute and restore backups and perform routine periodic procedures; * Develop configuration and operating instructions for equipment and software; * Contact users to obtain additional details regarding requests not fully described during initial contact, aiming to resolve the issue; * Provide guidance and tips on using features and capabilities available in basic software, applications, information systems, and general equipment; * Perform printer installation and configuration via the TCP/IP protocol; * Clarify customer doubts regarding configuration, installation, operation, and maintenance of computer equipment and components; * Receive solutions and close incidents and requests in the Service Desk system; * Perform other related tasks. 25110702023037741