**Company Description** **About the company:** Minor Hotels owns, manages, and operates a diversified portfolio of over 530 hotels, resorts, and branded residences across six continents. Flexible and adaptable to market trends, we drive growth through our eight hotel brands, along with a range of related hospitality businesses and strategic partnerships with other leading hotel brands worldwide. Led by the authentic luxury of our flagship brand, Anantara Hotels, Resorts \& Spas, Minor Hotels has established itself as a global force in the hospitality industry. The continuous growth of Anantara and Avani Hotels \& Resorts, and the acquisition of brands such as Tivoli Hotels \& Resorts, Oaks Hotels, Resorts \& Suites, NH Hotels, nhow Hotels, NH Collection, and Elewana have positioned us in key markets around the world. Minor Hotels is part of Minor International (MINT), a publicly listed company—one of the largest hospitality and leisure companies in the Asia\-Pacific region. MINT is also known for its international retail and lifestyle brands, and its subsidiary, Minor Food Group, is one of the world’s largest restaurant companies, with more than 2,100 outlets across 20 countries. For additional information, visit: www.minorhotels.com **About the brand:** One of Minor Hotels’ brands, Tivoli Hotels \& Resorts was founded in 1933 with the opening of Tivoli Avenida Liberdade Lisboa, one of Lisbon, Portugal’s most iconic hotels. With over 85 years of experience, Tivoli distinguishes itself through a portfolio of unique and authentic properties, each with distinct personalities, sharing an elegant and timeless ambiance that reflects generations of hotelier savoir faire. Tivoli is part of the Minor Hotels group and currently operates over 20 properties in Portugal, Brazil, Spain, Italy, China, the Netherlands, and Qatar. Whether in cosmopolitan cities, romantic retreats, or idyllic beaches, Tivoli invites you to live like a local in these destinations, staying in luxurious contemporary or historic hotels, warmly and genuinely welcoming guests and customers. **About the hotel:** Tivoli Maiorana arrives in Belém to celebrate the union between the city's rich history and the excellence of Tivoli hospitality. Located in the heart of Pará’s capital, the hotel invites every guest to experience a unique journey where Amazonian tradition meets contemporary comfort and sophistication. Belém, the "Metropolis of the Amazon," is a vibrant city with a rich historical and cultural heritage. Tivoli Maiorana Belém Pará is strategically located to explore the city’s charms—from the iconic Ver\-o\-Peso Market, with its vivid colors and exotic flavors, to the historic center with its colonial mansions and centuries-old churches. Tivoli Maiorana Belém will offer a variety of dining options in its restaurants and bars, celebrating the diversity of local and international cuisine. Additionally, the hotel will feature Seen Belém restaurant on the rooftop, offering panoramic views of the city. For relaxation, the Anantara Spa will provide treatments inspired by Thai traditions and Amazonian nature, and a modern fitness center will be available for guests, along with pools for leisure time. At Tivoli Maiorana, every detail is being carefully designed to deliver an unforgettable stay. Whether for leisure or business travel, Tivoli Maiorana Belém Pará represents the perfect starting point to explore the wonders of Belém. Discover the beauty of the Amazon, the richness of Pará’s culture, and the sophistication of the Tivoli brand in a charming destination. View this and other available opportunities at Minor Hotels in Brazil: https://bit.ly/Minor\-VagasTivoliBrazil **TIVOLI MAIORANA BELÉM PARÁ** Rua Gaspar Viana 45, Reduto, Belém, Pará, Brazil, 66053\-090 E: hr.tmbp@tivolihotels.com www.tivolihotels.com www.minorhotels.com **Job Description** As Assistant Front Office Manager at Tivoli Maiorana Belém, you will be responsible for managing all aspects and functions of the front office department in accordance with the standards set by the company, the brand, and its certifiers. You will lead, implement, and maintain a service and management philosophy to guide department staff and assist when necessary to ensure the best possible service for hotel guests and clients. **Brief description of duties:** * Support the Front Office Manager in supervising daily operations, ensuring smoothness and excellence in check\-in, check\-out, and general guest service processes; * Substitute for the Front Office Manager during absences, assuming operational and administrative responsibilities; * Ensure brand and certifier standards for service, hospitality, and procedures are consistently and accurately followed; * Lead, train, and develop the front desk team, fostering a collaborative work environment focused on customer satisfaction; * Coordinate work schedules, leaves, vacations, and coverage, ensuring adequate staffing levels according to shift demands; * Supervise proper execution of payment processing, billing, and cash closing procedures, ensuring compliance with financial and audit protocols; * Resolve guest complaints and conflicts promptly, empathetically, and with a focus on full guest satisfaction; * Monitor individual and team performance, providing regular feedback and reporting development opportunities to the Front Office Manager; * Assist in implementing operational improvements and achieving quality and productivity goals; * Ensure effective communication between shifts and with other hotel departments, promoting integration of guest and operational information; * Analyze operational reports (such as occupancy forecasts, VIPs, discrepancies, productivity, etc.) and propose corrective or improvement actions; * Support recruitment, onboarding, and training processes for the front desk team; * Actively participate in hotel operational and administrative meetings; * Perform other duties consistent with the position and as required by the department. **Qualifications** **General Skills:** * Passion for service; * Excellent written and verbal communication skills, interaction with individuals and groups; * Attention to detail, speed, and accuracy in performing tasks; * Results orientation: understanding business, guest, and client needs; * Work cohesively with colleagues as part of a team and with minimal supervision; * Maintain confidentiality of guest and client information, business data, and brand-related details; * People management; * Enthusiasm; * Organization; * Engagement; * Commitment. **Education:** * Bachelor's degree certificate in Hospitality, Tourism, Business Administration, or related fields; **Languages:** * Proficiency in Portuguese communication: speaking, writing, and reading (mandatory); * Proficiency in English communication: speaking, writing, and reading (mandatory). **Technical Qualifications:** * Previous experience in leadership roles within hotel front office operations; * Proficiency in hotel operating systems (PMS); * Excellence in customer service, interpersonal communication, and problem solving; * Knowledge of financial routines and night audit procedures is a plus; * Fluent English (additional languages will be considered an advantage); **Additional Information** **Working Hours:** * Employment type: CLT; * Work schedule: Art. 62, II, CLT; * Onsite work; * Medical insurance; * Dental insurance; * Group life insurance; * Transportation allowance; * Onsite meals; * Uniform provided; * Special rates for accommodation services and *outlets* within the company. **FRAUD ALERT** Dear applicants, Minor Hotels, Tivoli Hotels \& Resorts, and Seen Restaurant \& Bar hereby inform you about fraudulent attempts involving fake job opportunities under our brand names. It is essential to clarify that **Minor Hotels and its subsidiaries never request any form of payment, purchase of products, or acquisition of services** as a condition for participation in our recruitment and selection processes. Our hiring processes are entirely free for applicants. We recommend verifying the authenticity of any suspicious communications and, if in doubt, contacting us directly through our brands’ official channels. Sincerely, **Recruitment \& Selection Team** **TIVOLI HOTELS \& RESORTS** Alameda Santos 1,437, Cerqueira César, São Paulo, Brazil, 01419\-001. T: \+55 (11\) 3146\-5900 \| E: hr.tmbp@tivolihotels.com www.tivolihotels.com