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Job Summary: The professional will provide systems support and maintenance, ensuring proper system functionality and contributing to continuous improvement. Key Highlights: 1. Support for systems handling a high volume of service requests 2. Identification and implementation of improvements in systems and processes 3. End-to-end tracking of requests until full resolution Did you know that one of the greatest dreams of Brazilians is to acquire their own home? Rottas Construction and Development Company has been operating since 2010, employing modern civil construction techniques, rigorous project management, and dedication to delivering quality and fulfilling customer dreams. Our **Purpose** is to always do our best and deliver even more, creating a virtuous cycle that improves the lives of our customers, employees, partners, and the communities we serve. We are looking for people to join our team! **Responsibilities and Duties** **Provide systems support and maintenance for company systems, ensuring proper functionality of user-facing solutions and contributing to continuous improvements in processes and systems.** * Respond to and manage high-volume systems support tickets. * Provide support for corporate systems, with expertise in the Mega system. * Identify and implement improvements in systems and processes; * Knowledge of systems used by construction companies, such as Mega, CV\-CRM, Mobuss, Gupy, and corporate intranets. * Organize, prioritize, and track requests using the ticketing system; * Provide remote support and, when necessary, on-site support to company offices in Santa Catarina and Paraná; * Maintain communication and track requests via the ticketing system and Microsoft Teams; * Ensure end-to-end tracking of requests until full resolution and user validation. **Requirements and Qualifications** **Education:** * Currently enrolled in or graduated from a Bachelor’s degree program in Computer Science, Systems Analysis and Development, Software Engineering, or related fields. **Specific Knowledge:** * Mega system; * Systems support; **Desirable:** Microsoft 365 and cloud environments. **Additional Information** Discover Rottas Construction’s benefits package and differentiators: **Work Schedule:** Monday through Friday, from 8:30 AM to 6:00 PM, with a 1-hour lunch break. **Benefits** * Issuance of 13 invoices per year; * Cost-of-living allowance (Caju); * Employee Referral Program; * Wellhub (Gympass); * Birthday Day Off; * Maternity/Paternity Kit; * Performance-based bonus; * Partnerships with educational institutions; * Health insurance; * Dental insurance. **In addition:** * Performance Evaluation Cycle; * Individual Development Plan (IDP); * Continuous feedback. ***Apply now for this position and join the \#RottasTeam*** With modern construction techniques and rigorous project management, **Rottas** today has over **260,000 m²** of contracted projects across southern Brazil. In its 14-year history, the company has completed a portfolio comprising over **5\.150 residential units**, plus industrial and commercial projects. We take pride in planning, dedication to quality delivery, and firm commitment to schedules. These attributes are helping Rottas win increasingly satisfied customers—customers who see Rottas as a committed partner in realizing their dreams. **Mission** To **develop** and **construct** distinctive, admired real estate projects **sustainably**, generating positive impact for **all of society.** **Vision** To be among the **most relevant** and the **most profitable developer** in southern Brazil within our target segments. **Values** * Customer focus; * People who make a difference and are valued for their contributions; * Integrity and transparency; * Profit for sustained growth; * Simplicity with creativity and prudence; * Methodology and quality for continuous improvement; * Teamwork with joy and safety; * Responsibility toward community and environment. **People Who Make Things Happen** Rottas professionals form a united, cohesive team. Our specialists master modern construction techniques and possess extensive experience executing and managing large-scale projects. With efficient planning and rigorous control over every construction phase, our results include exceptional logistical precision, cost control, schedule adherence, and high productivity rates. This is how Rottas establishes its strongest market differentiation—focused on customer service and exceeding each client’s expectations. **People Who Deliver Quality** Rottas Construction holds Level A certification under PBQP\-H (Brazilian Program for Habitat Quality and Productivity), a federal government initiative evaluating compliance with technical standards and the quality of services, materials, and labor. Additionally, Rottas’ quality is certified by CBG—a certification body with over 20 years of market experience. This is how Rottas demonstrates its commitment to quality advancement, productivity, and sustainability. *“Manage and execute construction projects with quality, pursuing continuous process improvement, meeting governance and sustainability requirements, and ensuring satisfaction of customers, employees, and society.”* **Safety First** At Rottas Construction, quality management is **directly linked to safety.** Throughout every project, technical standards are observed **rigorously**, ensuring best practices across all company departments. At all Rottas developments, safety is treated as a **top priority**, aligning worker safety with environmental protection.
