Commercial Assistant

Description

Job Summary: We are seeking a commercial assistant to support sales, manage CRM, and provide customer service in a dynamic environment focused on internal development. Key Highlights: 1. Opportunity for internal development in the commercial area 2. Direct contact with the commercial team and hands-on learning 3. Dynamic routine and focus on professional growth Ebema has been operating since 2014 in the market for used trucks and premium accessories for the transportation sector, serving logistics companies, fleet owners, and professionals in the segment with a focus on quality, trust, and long-term relationships. We are expanding and looking for an assistant to join our team. This position offers direct interaction with the commercial team and practical learning about sales, with potential for internal advancement within the department. If you are organized, enjoy a dynamic routine, and wish to grow in the commercial field, this could be your opportunity. **Main Responsibilities:** * Sales Funnel Support: Initial lead qualification, inbound lead triage, and prospect organization for redistribution to sales representatives. * CRM Management: Ongoing updating of customer information, interaction history, and opportunity data in the system. * Scheduling and Coordination: Arranging visits, tracking deadlines, and coordinating between customers and the sales team. * Commercial Documentation Preparation: Drafting proposals, quotations, and supporting sales documents. * Billing and *Follow\-up*: Monitoring monthly billing processes and ensuring sales regularity. * Market Intelligence: Collecting and consolidating market information to support commercial strategy. * Customer Service: Pre- and post\-sales support, answering inquiries, and ensuring customer satisfaction. * Commercial Administration: Managing documentation, deadlines, payments, and other operational processes. **Technical Competencies:** * Experience in commercial administration, B2B customer service, or sales support. * Proficiency in CRM systems and productivity tools (spreadsheets, documents). * Skill with Microsoft Office suite (Word, Excel, PowerPoint). * Basic knowledge of commercial processes (sales funnel, billing). **Behavioral Competencies:** * Attention to detail and organizational skills. * Clear and professional communication. * Proactivity and initiative. * Ability to work collaboratively in a team. * Patience and empathy in customer service. **Preferred Qualifications:** * Experience in the automotive or transportation sector. * Familiarity with truck accessories. Compensation: R$1\.518,00 \- R$2\.000,00 per month Benefits: * Free parking * Life insurance * Meal allowance * Transportation allowance Work Location: On-site