Store Assistant

Description

Job Summary: We are seeking a professional to operationalize processes, monitor customer satisfaction, and contribute to meeting agreed service levels, ensuring agile and efficient support. Key Highlights: 1. Opportunity for professional growth and development. 2. An environment that values teamwork and individual growth. 3. Join a skilled, dedicated team that makes a difference. Our Way is to Dream Big and Make It Happen! We are the gear that moves the world! To achieve our full potential, we seek people who are **fun**, **bold**, **collaborative**, **tenacious**, **hardworking**, and **fearless** about rolling up their sleeves! If your purpose aligns with **\#OurWay**, buckle up and join this journey! **Responsibilities and Duties** * Operationalize processes within your area of responsibility and report any issues identified (cash register opening/closing, bank reconciliation of cash register, customer billing, opening and tracking of service tickets, supplier and customer registration queries); * Monitor internal customer satisfaction levels and implement proposed solutions; * Contribute to meeting agreed service levels (ticket management); * Understand customer needs (both internal and external) and serve them efficiently and promptly; * Ensure appropriate support throughout the entire customer process (from start to finish); * Maintain cooperation with other departments; * Manage fiscal documents (physical storage, opening service tickets for invoice entry and payment, due date tracking). **Requirements and Qualifications** * Completed high school education; * Bachelor’s degree completed or in progress is desirable; * Proficiency with Microsoft Office Suite; * Experience providing services and customer support (both internal and external); * Experience with the Protheus system is considered an advantage. **Additional Information** **Benefits:** * Health Insurance; * Dental Insurance; * Meal Voucher; * Flexible Benefits Plan; * Life Insurance; * Christmas Bonus; * Totalpass; * 6-month maternity leave and 20-day paternity leave (Citizen Company Program); * Growth opportunities aligned with your delivery pace. **We are a national reference** in parts for heavy and agricultural machinery, with over 30 years of history. Our commitment is to ensure customers are never left unsupported—delivering agility, quality, and genuine service. Here, we have a **technical**, **dedicated** team that deeply understands its work. We are **always together**, turning challenges into reality. We value people’s development, teamwork, and an environment where everyone can **truly grow**. **Want to join this team making a difference in agriculture and construction? Join Rech!** **WE’RE MISSING YOU ON THE TEAM.**