Job Summary: A Quality Analyst focused on call monitoring, feedback delivery, and platform improvement, with emphasis on employee development and meetings. Key Highlights: 1. Focus on employee development and coaching 2. Monitoring and application of feedback for continuous improvement 3. Participation in meetings and calibrations **Responsibilities:** * Listen to calls; * Deliver feedback and implement platform improvements for AI; * Complete data spreadsheets and present results; * Monitor and track employee progress, guiding them on areas for improvement; * Participate in meetings and/or calibrations; * Provide support as needed for training sessions; Quality Vision * Collaborative operational actions with the Training team **Requirements:** * Basic Excel knowledge; * Ability to communicate effectively; * Experience in sales/customer service; * Experience in monitoring*; * Enjoy working with people, possess dynamism and willingness to achieve goals. Minimum Education: High School Diploma (Secondary Education) Municipal Transportation Allowance; Meal Voucher R$31.00 per day