#### **About the position:** If you are a communicative, dynamic, organized professional, attentive to details, results-focused, and with good interpersonal skills, you will fit perfectly in this role! We are looking for a professional who serves clients requiring service delivery, focused on technical assistance, identifying their needs in a specialized manner. #### **Main responsibilities:** * Provide after-sales customer service, receiving their vehicles for maintenance or repair, clarifying doubts, and offering technical support regarding required services. * Prepare and present detailed estimates of the services and parts to be used in repairs or maintenance, clearly and accurately explaining the items to the customer. * Monitor service progress in the workshop, ensuring deadlines and quality standards are met, while keeping the customer informed about the status. * Verify completed services and deliver vehicles to customers, explaining the repairs performed and ensuring satisfaction. * Handle customer complaints and inquiries efficiently, proposing solutions to potential issues and ensuring customer retention. * Maintain constant communication with mechanics and workshop management, ensuring alignment between diagnostics and services provided. * Offer additional services and maintenance packages, aiming to optimize the customer experience and increase company revenue. * Ensure all procedures and services comply with the quality and safety standards established by the manufacturer and dealership. #### **Requirements:** * High school diploma. * Technical or higher education in Automotive Mechanics, Mechanical Engineering, or related fields will be an advantage. * CNH: National Driver's License (category B). * Strong communication skills to interact with customers, explaining technical terms in an accessible way. * Proactive, results-oriented profile, focused on customer satisfaction. * Experience in customer service within technical areas of the automotive sector (workshop, services, after-sales) will be an advantage. #### **Benefits:** * Health insurance; * Transportation allowance; * Meal allowance; * Pharmacy discount program; * Life insurance.