Technical Support Assistant

R$2,470/month

Indeed

Company

Job typeFull-time

Workplace typeOnsite

Experience levelNo experience limit

Education levelNo degree limit

Description

Job Summary: Provide technical support to customers for internet services, assisting in problem resolution, diagnosing technical issues, and logging support tickets. Key Highlights: 1. Provide technical support to customers 2. Diagnose and resolve basic technical issues 3. Collaborate with the technical team in identifying problems **Responsibilities:** 1\. Provide technical support to customers, assisting in resolving issues related to internet services. 3\. Diagnose and resolve basic technical issues, such as router configuration, connectivity problems, etc. 4\. Log and track customer support tickets in a support system, ensuring response and resolution deadlines are met. 5\. Guide customers on features and functionalities of the internet services offered by the company. 6\. Collaborate with the technical team in identifying recurring or complex issues, seeking efficient solutions and documenting procedures. Employment Type: Full-time CLT Compensation: Starting from R$2\.470,00 per month Benefits: * Meal allowance Work Location: On-site

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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